2nd-Shift Maintenance Scheduler & Customer Care Lead

Penske; Santa Clara (CA); On-site; USD 52,000 - 58,000; Full time

Job summary

Penske Santa Clara is seeking a Customer Service Coordinator to schedule preventive maintenance, coordinate outside repairs, and manage the shop work plan. The role emphasizes customer communication, parts availability, and ensuring high-quality service delivery.

Responsibilities include workforce planning, vendor management, and adherence to safety policies. The position is a 2nd shift, requiring reliability, travel as needed, and a focus on customer satisfaction.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• Must comply with Penske safety policies and procedures.
• Regular, predictable, full attendance is essential.

Responsibilities

• Develop daily and weekly workforce plans by considering customer needs, repairs, parts, and technician skills.
• Communicate maintenance updates and billing concerns with customers as needed.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence for outside work.
• Provide customer service to ensure satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Perform other projects assigned by supervisor.

Skills

Customer service

Mechanical experience

Supervisory experience

Service scheduling

Diagnostic programs

Education

High School diploma or equivalent

Associates/Technical/Bachelor preferred

Tools

Scheduling software

Diagnostic software

Job description

Penske Santa Clara is seeking a Customer Service Coordinator to schedule preventive maintenance, coordinate outside repairs, and manage the shop work plan. The role emphasizes customer communication, parts availability, and ensuring high-quality service delivery.

Responsibilities include workforce planning, vendor management, and adherence to safety policies. The position is a 2nd shift, requiring reliability, travel as needed, and a focus on customer satisfaction.