Technical Helpdesk 3

TEKsystems; Irving (TX); On-site; USD 28,000 - 33,000; Part time

Job summary

TEKsystems in Irving, TX is seeking a Technical Help Desk Specialist to provide advanced hardware, software, network, and access support through in-person, phone, and remote channels. You will diagnose issues, review logs, document fixes, and escalate when needed to ensure fast, accurate resolutions.

This contract role requires five or more years of technical support experience, strong customer service, and the ability to manage multiple cases with professionalism, including weekend hotline

Qualifications

• Associate degree or technical training in a technology-related field or equivalent experience.
• 5+ years of technical support experience, including troubleshooting and root cause analysis.
• Experience diagnosing hardware, software, network, and Windows-related issues.
• Strong understanding of networking fundamentals, protocols, and configurations.
• Experience supporting Windows environments, user accounts, permissions, and system updates.
• Ability to review technical logs and work through large datasets.
• Fundamental understanding of SQL and scripting basics.
• Strong organizational and time-management skills.
• Ability to work effectively both independently and in a team.
• Willingness to provide on-site support and weekend coverage.

Responsibilities

• Respond to user inquiries involving hardware, software, system access, network connectivity, and OS functionality.
• Diagnose and resolve issues using system commands, diagnostic tools, logs, and user consultation.
• Perform advanced troubleshooting and root cause analysis to reduce repeats.
• Support Digital Support Services activities and case triage.
• Review system logs and datasets to identify errors and patterns.
• Support Windows environments, including user accounts, permissions, and updates.
• Troubleshoot network protocols, configurations, and connectivity.
• Maintain accurate records of interactions, problems, steps, and installations.
• Communicate findings and resolutions clearly to technical and non-technical users.
• Escalate complex incidents to specialized teams when needed.
• Collaborate with frontline support and engineering to resolve issues.
• Provide guidance and knowledge sharing to teammates.
• Manage multiple cases independently while meeting service expectations.
• Participate in weekend hotline coverage and other scheduled periods.

Skills

Advanced troubleshooting

Windows administration

Network troubleshooting

Log analysis

Incident management

Customer service

Case management

Independent work

End-user support

Effective communication

Education

Associate degree or technical training

Job description

Description

The Technical Help Desk Specialist provides advanced technical assistance to computer system users in an enterprise support environment. This consultant will respond to hardware, software, network, access, and system-related issues through in-person, telephone, and remote support channels.

The role serves as a dedicated Digital Support Services resource and is responsible for managing incoming cases with urgency, accuracy, and clear ownership. The consultant will investigate technical issues, perform diagnostics, review system logs, determine root causes, document corrective actions, and escalated complex cases when appropriate. The position also supports weekend hotline coverage and helps maintain consistent service during non-standard business hours.

Job Responsibilities

• Respond to user inquiries involving computer hardware, software, system access, network connectivity, and operating system functionality.

• Diagnose and resolve technical issues through system commands, diagnostic tools, log analysis, technical documentation, and direct consultation with users.

• Perform advanced troubleshooting and root cause analysis to identify technical problems and reduce repeat incidents.

• Support Digital Support Services activities, including password resets, ECM allocations, black box conversions, and incoming case triage.

• Review system logs and large datasets to identify errors, patterns, and contributing factors.

• Support Windows environments, including user accounts, permissions, system updates, and related administrative functions.

• Troubleshoot network protocols, configurations, and connectivity issues.

• Maintain accurate records of support interactions, identified problems, diagnostic steps, corrective actions, and installation activities.

• Communicate case status, technical findings, and resolution steps clearly to technical and non-technical users.

• Escalate complex incidents to specialized support teams, service engineers, or technical leads when necessary.

• Collaborate with frontline support agents, supervisors, and technical teams to ensure timely issue resolution.

• Provide basic technical guidance, knowledge sharing, and constructive support to other team members.

• Manage multiple cases independently while meeting established service and response expectations.

• Participate in weekend hotline coverage and other scheduled support periods required by the engagement.

Required Skills

• Advanced help desk or technical support experience

• Technical troubleshooting and root cause analysis

• Windows administration and Windows operating system support

• Network troubleshooting and knowledge of network protocols

• Computer hardware and software troubleshooting

• System and application log analysis

• User account, access, and permissions support

• Strong customer service and end-user communication

• Incident documentation and case management

• Ability to work independently and manage multiple priorities

• Strong verbal, written, interpersonal, and problem-solving skills

• Ability to remain professional and responsive in high-pressure or time-sensitive situations

Top Skills

• Technical Troubleshooting and Root Cause Analysis

• Ability to diagnose complex hardware, software, system, and application issues, identify underlying causes, and implement or recommend effective resolutions.

• Networking

• Strong understanding of network protocols, configurations, connectivity, and common network troubleshooting techniques.

• Windows Administration

• Experience supporting Windows environments, including user accounts, permissions, operating systems, system updates, and related administration.

• Help Desk and Enterprise Technical Support

• Experience managing incoming incidents, supporting end users, documenting cases, and escalating issues within a structured support environment.

• Customer Service and Communication

• Ability to communicate technical information clearly, demonstrate responsiveness to user needs, and maintain professionalism throughout the support process.

• Log Analysis and Technical Investigation

• Ability to review system logs and work through large datasets to identify relevant errors, events, and patterns.

Top Skills Details

Help Desk Support, Advanced Troubleshooting, Root Cause Analysis, Customer Service, Networking, Windows Administration, Hardware and Software Support, Log Analysis, Incident Management, User Access Support

Additional Skills and QualificationsRequired Qualifications

• Associate degree in a technology-related or computer-related field, equivalent technical training, or comparable practical experience.

• Five or more years of technical support experience, including troubleshooting and root cause analysis.

• Experience diagnosing hardware, software, network, and Windows-related issues.

• Strong understanding of networking fundamentals, protocols, and configurations.

• Experience supporting Windows environments, user accounts, permissions, and system updates.

• Ability to review technical logs and work through large datasets.

• Fundamental understanding of SQL.

• Basic understanding of scripting or programming, including the ability to identify and follow syntax.

• Strong organizational and time-management skills.

• Ability to work effectively both independently and as part of a technical support team.

• Ability to provide on-site support and accommodate required weekend coverage.

Preferred Qualifications

• Previous Tier 3, Level 3, or senior help desk support experience.

• Experience with Digital Support Services systems or similar enterprise support platforms.

• Experience with configuration management, desktop communication, operating system, or directory services software.

• Experience using system monitoring or log-analysis tools.

• Experience supporting enterprise applications or operational technology environments.

• Basic mentoring, peer support, or technical knowledge-sharing experience.

• Experience supporting mining technology, autonomous systems, safety tools, or related applications.

Experience Level

Intermediate

Job Type & Location

This is a Contract position based out of Irving, TX.

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Irving,TX.

Application Deadline

This position is anticipated to close on Sep 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.