Second Shift Front Desk Agent

Crestview Management, LLC; Cincinnati (OH); On-site; USD 28,000 - 35,000; Full time

Job summary

A hospitality company in Cincinnati is seeking a Front Desk Agent to provide exceptional customer service, manage check-ins and check-outs, answer phone calls, and complete administrative tasks. The ideal candidate will have a high school diploma, excellent communication and multitasking skills, and proficiency in Microsoft Office. Previous hotel experience is preferred. This role is essential for maintaining accurate records and operating efficiently during busy periods.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and customer service skills necessary.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide exceptional customer service to guests.
• Check guests in and out of the hotel.
• Answer phone calls and direct them to the appropriate department.

Skills

Excellent communication skills

Interpersonal skills

Strong organizational skills

Time management skills

Attention to detail

Ability to multitask

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Front Desk Agent will be responsible for providing exceptional customer service to guests, checking guests in and out of the hotel, answering phone calls and directing them to the appropriate department, making reservations, and handling guest complaints and concerns. The Front Desk Agent will also be responsible for maintaining accurate records and completing administrative tasks as assigned.

Requirements:

• High school diploma or equivalent
• Excellent communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Proficient in Microsoft Office and other computer programs
• Previous experience in a hotel or hospitality industry preferred

Skills:

• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Attention to detail and accuracy
• Ability to handle difficult situations with tact and diplomacy