2nd Shift Front Desk Agent | Radisson Plaza Hotel | Part Time

Radisson-Hotel-Group; Kalamazoo (MI); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K with match

Parental Leave

Employee Assistance Program

Wellness reimbursement

Shift meals

Employee discounts

Hotel discount

Job summary

Radisson Hotel Group in Kalamazoo is seeking a Front Office Associate to be the face of our guest experience. You will deliver exceptional service, resolve issues with professionalism, and support sales goals while upholding Radisson and GHG standards.

The role requires 2nd shift availability (3:00PM–11:30PM), weekend/holiday work as needed, and a proactive, customer-focused attitude with strong communication. Training includes SOP adherence and opportunities for performance incentives.

Qualifications

• 2nd shift availability 3:00PM - 11:30PM
• Willingness to work weekends and holidays as needed
• Passionate about people and the hotel industry
• Demonstrates integrity and aligned values
• Strong communication and verbal skills with staff and guests
• Able to multitask and stay organized throughout shifts

Responsibilities

• Build meaningful relationships with guests to boost satisfaction and loyalty
• Personalize interactions by anticipating guest needs
• Respond to concerns with professionalism and empathy
• Promote hotel services and local attractions to enhance stays
• Perform shift duties according to SOPs and ensure accurate billing
• Collaborate with team to maintain a positive work environment
• Identify upsell opportunities and convert them into sales

Skills

Customer service

Communication

Multitasking

Typing speed

Problem solving

Tools

Opera PMS

Rooms Management

Job description

Job Description

A Look Into Working in the Front Office As a vital member of the Front Office team, you will be the face of the guest experience—delivering exceptional service, resolving issues with professionalism, and creating memorable stays. This dynamic role requires flexibility, strong communication skills, and a commitment to operational excellence. You'll also contribute to sales, support team goals, and serve as an ambassador for Radisson and GHG standards. Pay rate is based on experience, with performance-based raises and monthly bonus incentives, $18/hr

What You’ll Be Doing

• Build meaningful, positive relationships with guests to enhance satisfaction and loyalty
• Personalize every interaction by anticipating guest needs and going above and beyond
• Respond to concerns and complaints with empathy, professionalism, and policy awareness
• Promote local attractions and hotel amenities to enrich each guest’s stay
• Execute daily shift responsibilities according to SOPs
• Maintain accurate billing processes; identify and resolve discrepancies confidently
• Stay current with procedural updates and demonstrate strong problem-solving skills
• Adapt quickly between roles and tasks to support team coverage
• Answer guest inquiries by phone, email, and in person with clarity and warmth
• Cross-sell hotel services and create memorable, personalized experiences
• Collaborate with team members to foster a positive, energetic work environment
• Identify upsell opportunities and close sales in real-time
• Contribute ideas to improve team efficiency and guest satisfaction
• Understand on-property events and leverage them to enhance the guest experience
• Perform other duties as assigned, requested or deemed necessary by management
• Ambassador for Radisson and GHG standards

What You Need for this Position

• 2nd shift availability 3:00PM - 11:30PM
• Able to work weekends and Holidays; schedule based off of hotel needs
• Passionate and motivated about people and the industry
• Driven by purpose, mission, values, and has sense of integrity
• Able to work closely with staff through strong communication and verbal skills
• Positivity and flexibility in an ever changing environment
• Able to be coached
• Organized, able to multitask and balance many projects at once
• Able to problem solve on the spot and make prompt but thoughtful decisions
• Posses efficient typing skills
• Able to stand for long periods of time, up to 8 hours or more
• Able to stoop and bend
• Able to lift up to 40 pounds from time to time
• Able to safely work with potentially dangerous chemicals and equipment
• Able to comply with safety and health code standards
• Able to handle responsibilities that require repetitive motion tasks
• Experience with Opera or a Rooms Management system is a plus, but not required

What’s in it for You

• Medical/Dental/Vision (Full-Time option)
• 401K with 100% match up to 3% (Full-Time option)
• Parental Leave Program (Full-Time Option)
• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• Shift meal provided per day
• 10% Discount on GHG outlets
• Discounted hotel rates at Choice Hotels Worldwide

Top Reasons to Work With GHG

We are one of the Nation's 101 Best and Brightest Companies to work for You’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience You will grow your skills and experience in an environment that encourages growth and development