2nd-Shift Front Desk Agent - Guest Services

Guest Services, Inc.; Naples (FL); On-site; USD 26,000 - 36,000; Full time

Job summary

Guest Services, Inc. is seeking a Receptionist to greet residents and visitors and to answer all incoming calls in a prompt, courteous, and timely manner. This 2nd-shift role runs from 4pm to 12am, Monday through Friday, in Naples, FL, with pay commensurate with experience.

Responsibilities include answering calls, directing calls, greeting guests, maintaining visitor logs, performing clerical tasks, and upholding confidentiality and professional service in a fast-paced hospitality environment.

Qualifications

• HS Diploma or equivalent required.
• Minimum 1 year related experience.
• Positive, friendly attitude required.
• Ability to interact with a wide variety of people and multitask.
• Proficient with MS Office applications (Word, Excel, Outlook).
• Strong telephone etiquette and customer service skills.

Responsibilities

• Answer incoming calls professionally and transfer/direct as needed.
• Greet residents and visitors in a professional, friendly, hospitable manner.
• Maintain accurate visitor log for safety/emergency use.
• Perform clerical duties (copying, faxing, filing, typing) to support the department.
• Maintain confidential documents.
• Resolve complaints within scope of authority or escalate to management.
• Perform other duties as assigned.

Skills

Customer service

Phone etiquette

Multitasking

Communication skills

Microsoft Office proficiency

Fluent English

Education

HS Diploma or equivalent

Tools

Microsoft Office

Job description

Guest Services, Inc. is seeking a Receptionist to greet residents and visitors and to answer all incoming calls in a prompt, courteous, and timely manner. This 2nd-shift role runs from 4pm to 12am, Monday through Friday, in Naples, FL, with pay commensurate with experience.

Responsibilities include answering calls, directing calls, greeting guests, maintaining visitor logs, performing clerical tasks, and upholding confidentiality and professional service in a fast-paced hospitality environment.