Front Desk Agent for Luxury Condo in Naples

Guest Services, Inc.; Naples (FL); On-site; USD 26,000 - 36,000; Full time

Job summary

Guest Services, Inc. is seeking a Receptionist to greet residents and visitors and to answer all incoming calls in a prompt, courteous, and timely manner. This 2nd-shift role runs from 4pm to 12am, Monday through Friday, in Naples, FL, with pay commensurate with experience.

Responsibilities include answering calls, directing calls, greeting guests, maintaining visitor logs, performing clerical tasks, and upholding confidentiality and professional service in a fast-paced hospitality environment.

Qualifications

• HS Diploma or equivalent required.
• Minimum 1 year related experience.
• Positive, friendly attitude required.
• Ability to interact with a wide variety of people and multitask.
• Proficient with MS Office applications (Word, Excel, Outlook).
• Strong telephone etiquette and customer service skills.

Responsibilities

• Answer incoming calls professionally and transfer/direct as needed.
• Greet residents and visitors in a professional, friendly, hospitable manner.
• Maintain accurate visitor log for safety/emergency use.
• Perform clerical duties (copying, faxing, filing, typing) to support the department.
• Maintain confidential documents.
• Resolve complaints within scope of authority or escalate to management.
• Perform other duties as assigned.

Skills

Customer service

Phone etiquette

Multitasking

Communication skills

Microsoft Office proficiency

Fluent English

Education

HS Diploma or equivalent

Tools

Microsoft Office

Job description

Compensation Amount:

22.50 USD Hourly

Job Summary:

The Receptionist is responsible for greeting residents & visitors as well as answering all incoming calls in a prompt, courteous, and timely manner. Must have strong customer services skills. This position is for 2nd shift from 4pm - 12 am, M-F. Pay is commensurate with experience.

Job Description:

ESSENTIAL FUNCTIONS

• Professionally answer incoming calls. Screen, transfer, and direct incoming calls to appropriate individual; take detailed messages as needed.
• Greets and directs residents and visitors to the property in a professional, friendly and hospitable manner.
• Make sure the visitor log is accurate and available for use in emergency situations.
• Perform clerical duties such as copying, faxing, filing, typing, etc. to provide administrative support to the department as needed.
• Maintain confidential documents.
• Resolves complaints within scope of authority, otherwise refer the matter to the management.
• Perform other duties as assigned.

SKILLS AND KNOWLEDGE REQUIREMENTS

• HS Diploma or equivalent.
• A minimum of 1 year of related experience.
• Must have a positive and friendly attitude.
• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
• Proficient with Microsoft Office applications (Word, Excel, and Outlook).
• Must be able to demonstrate proper telephone etiquette, excellent customer service, satisfactory written, oral communication and listening skills.

PHYSICAL AND MENTAL REQUIREMENTS

• Ability to sit at a desk and monitor phones for extended amounts of time.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Bend, kneel, stoop, squat, turn, and twist repetitively.
• Lift and move up to 30 pounds.
• Use and operate general office equipment.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.