2nd Shift Evening Concierge & Guest Services

Resort Lifestyle Communities; Marlborough (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Pay transparency via on-demand pay

Benefit stipend for health, dental,Vis

Paid Time Off

401(k) with employer match

Job summary

Resort Lifestyle Communities in Marlborough, MA is seeking a 2nd Shift Concierge to welcome residents, families, and guests, answer calls, and support front desk operations. This hands-on role requires strong customer service, reliability, and the ability to multitask in a fast-paced senior living community.

You’ll assist with transportation scheduling, room reservations, and safety procedures, including monitoring call systems and participating in emergency response.

Qualifications

• Must be at least 21 years old with a valid driver's license and clean driving record.
• High school diploma or GED required.
• Excellent communication and interpersonal skills; able to multitask in a fast-paced environment.

Responsibilities

• Create a positive first impression by performing valet parking for residents and visitors.
• Deliver outstanding customer service by greeting residents, families, and visitors, answering calls, and anticipating needs.
• Respond promptly to emergencies, monitor resident call systems, and contact emergency services when necessary.
• Oversee building safety systems, including fire alarms; follow emergency procedures and assist residents during fires or severe weather.
• Handle administrative tasks such as scheduling transportation, maintaining records, coordinating guest suite reservations, and ensuring suites meet standards.
• Support community operations by assisting with room service requests, dining coverage during peak times, event setup, and responsible alcohol service.
• Maintain cleanliness in common areas and ensure building security by locking/unlocking exterior doors at designated times.
• Welcome new residents and guide them through the orientation process for a smooth transition.
• Manage office supplies, resident documents, and menus; perform clerical duties as assigned.

Skills

Driver's license

Customer service

Multitasking

Organizational skills

Microsoft Office

Team-oriented

Education

High school diploma or GED

Tools

MS Outlook

MS Word

MS Excel

Job description

Resort Lifestyle Communities in Marlborough, MA is seeking a 2nd Shift Concierge to welcome residents, families, and guests, answer calls, and support front desk operations. This hands-on role requires strong customer service, reliability, and the ability to multitask in a fast-paced senior living community.

You’ll assist with transportation scheduling, room reservations, and safety procedures, including monitoring call systems and participating in emergency response.