2nd-Shift Desktop Support Technician – Remote & On-Site

Kraft Kennedy; United States; Remote; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, HSA, life and LTD

401k with company match

Phone reimbursement

Holidays/vacation/sick days

Training on the latest technologies

Job summary

Kraft Kennedy’s Support Practice Group seeks a Desktop Support Technician for the 2nd shift. Responsibilities include remote and on-site client support across a range of infrastructure issues.

Qualified candidates will have a IT-related degree or equivalent experience, strong customer service, and familiarity with Windows Server/Exchange. Benefits include medical/dental/HSA, 401k match, phone reimbursement, holidays and training opportunities.

Qualifications

• Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.
• Strong customer service and communication skills.
• Very organized and detail oriented, with a high degree of accuracy and follow up.
• Strong problem solving and technical troubleshooting skills.
• Experience supporting environments with Windows Server and Exchange infrastructure is preferred.
• Experience with server and network administration, software deployment and MS Office.
• Document management experience preferred but not mandatory.
• Some combined industry experience with Windows desktops.
• Virtualization and storage experience strongly preferred.
• MCSE and/or related technical certifications are strongly preferred.

Responsibilities

• Provide remote support to our nationwide clients using remote connections, ticketing system, and monitoring consoles.
• Provide on-site assistance to clients as needed.
• Assist end users and IT staff with computer application problems, server issues, virtualization, SAN, networking, security, and more.
• Escalate issues and work with vendors and team members to resolve complex client issues.
• Initiate and perform Root Cause Analysis on more complex issues for one-time resolution.
• Contribute to internal projects to grow the Support Practice Group.
• Provide regional on-site client support as necessary.

Skills

Customer service

Communication

Detail oriented

Problem solving

Server administration

Networking

Virtualization

Storage

Education

Bachelor's Degree in IT or related field

3 years related work experience (in lieu of degree)

Tools

MS Office

Remote access tools

Monitoring consoles / ticketing system

Job description

Kraft Kennedy’s Support Practice Group seeks a Desktop Support Technician for the 2nd shift. Responsibilities include remote and on-site client support across a range of infrastructure issues.

Qualified candidates will have a IT-related degree or equivalent experience, strong customer service, and familiarity with Windows Server/Exchange. Benefits include medical/dental/HSA, 401k match, phone reimbursement, holidays and training opportunities.