IT Desktop Support Technician 2nd shift

Kraft & Kennedy; United States; Remote; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, HSA, life and LTD

401k with company match

Phone reimbursement

Holidays/vacation/sick days

Training on the latest technologies

Job summary

Kraft Kennedy’s Support Practice Group seeks a Desktop Support Technician for the 2nd shift. Responsibilities include remote and on-site client support across a range of infrastructure issues.

Qualified candidates will have a IT-related degree or equivalent experience, strong customer service, and familiarity with Windows Server/Exchange. Benefits include medical/dental/HSA, 401k match, phone reimbursement, holidays and training opportunities.

Qualifications

• Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.
• Strong customer service and communication skills.
• Very organized and detail oriented, with a high degree of accuracy and follow up.
• Strong problem solving and technical troubleshooting skills.
• Experience supporting environments with Windows Server and Exchange infrastructure is preferred.
• Experience with server and network administration, software deployment and MS Office.
• Document management experience preferred but not mandatory.
• Some combined industry experience with Windows desktops.
• Virtualization and storage experience strongly preferred.
• MCSE and/or related technical certifications are strongly preferred.

Responsibilities

• Provide remote support to our nationwide clients using remote connections, ticketing system, and monitoring consoles.
• Provide on-site assistance to clients as needed.
• Assist end users and IT staff with computer application problems, server issues, virtualization, SAN, networking, security, and more.
• Escalate issues and work with vendors and team members to resolve complex client issues.
• Initiate and perform Root Cause Analysis on more complex issues for one-time resolution.
• Contribute to internal projects to grow the Support Practice Group.
• Provide regional on-site client support as necessary.

Skills

Customer service

Communication

Detail oriented

Problem solving

Server administration

Networking

Virtualization

Storage

Education

Bachelor's Degree in IT or related field

3 years related work experience (in lieu of degree)

Tools

MS Office

Remote access tools

Monitoring consoles / ticketing system

Job description

The Support Practice Group of Kraft Kennedy is seeking applicants for the 2nd shift full- time position of Desktop Support Technician.

The schedules are

Monday through Friday 4:30p to 1:30am Eastern

or

Wednesday through Sunday 4:30p to 1:30am Eastern

or

Friday through Tuesday 4:30p to 1:30am Eastern

You must be located in one these areas to be eligible for an interview.

IL, DE, Fl, GA, Mass, KY, FL, PA, MD, TN, VA, TX, VT, WA, OH, UT, SC and NC.

The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy’s Managed Services offering.

This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.

Responsibilities

• Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.
• Provide on site assistance to clients on an as needed basis.
• Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.
• Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.
• Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.
• Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.
• Provide regional local on-site client support, as necessary.

The base pay for this position has a salary range of $55,000 to $65,000. The actual salary offer will take in to account a wide range of factors including the individual’s qualifications, experience as well as location. In addition, certain positions are eligible for bonuses or commissions.

Qualifications

• Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.
• Strong customer service and communication skills.
• Very organized and detail oriented, with a high degree of accuracy and follow up.
• Strong problem solving and technical troubleshooting skills.
• Experience supporting environments with Windows Server and Exchange infrastructure is preferred.
• Experience with server and network administration, software deployment and MS office. Document management experience preferred but not mandatory.
• Some combined industry experience with Windows desktops.
• Virtualization and storage experience strongly preferred.
• MCSE and/or related technical certifications are strongly preferred.

Why join us?

• Family oriented team environment with strong emphasis on work life balance
• Medical, dental, HSA, life and long-term disability insurance
• 401k with company match
• Phone reimbursement
• Holidays/vacation/sick days
• Training on the latest technologies

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.