Customer Service Representative

Roto-Rooter Plumbing and Drain Service; Lombard (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

Roto-Rooter Plumbing and Drain Service is seeking a Call Center Customer Service Representative for the second shift in the Chicago area. You will be the first point of contact for customers, gather essential details, and schedule service calls for plumbing issues at their homes or businesses.

Responsibilities include data entry, empathy-driven communication, and recommending complementary services. The role is full-time in a 24-hour service call center environment with potential weekend shifts.

Qualifications

• Bilingual skills are a plus.
• Strong customer service focus.
• AS400 knowledge is preferred.
• Prior call center experience is helpful.
• Able to work in a fast-paced environment.
• Excellent oral and written communication skills.

Responsibilities

• Be the first point of contact with our customers.
• Obtain key information from the customer while expressing empathy and urgency.
• Data entry including customer contact information and details of plumbing problems.
• Schedule a service call based on customer availability.
• Discuss additional services and products that may be helpful.
• Be a trusted informational resource for customers.

Skills

Bilingual

Customer service

Fast-paced environment

Tools

AS400

Microsoft Word

Microsoft Excel

Job description

Overview

Call Center Customer Service Representative, 2 nd Shift

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

Call Center Customer Service Representative, 2 nd Shift

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits. The pay range for this position is $17.00-$19.00, depending on experience.

This position will require 3-4 weeks of training during the first shift before the schedule will be completely second shift scheduling.

Responsibilities

Hiring immediately for second shift, which may include Saturdays and Sundays. Bilingual skills preferred, but not required. This is a full-time customer service position at Roto-Rooter's Chicago area Call Center. We are a 24-hour service provider, so our call center stays busy overnight.

• Be the first point of contact with our customers.
• Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.
• Data entry, including customer contact information and relevant details concerning their plumbing problems.
• Schedule a service call based on customer’s availability and convenience.
• Discuss additional services and products we have available that may be helpful.
• Be a trusted informational resource for Roto-Rooter customers.

Requirements

• Bilingual skills are a plus!
• Strong customer service focus
• AS400 knowledge is preferred
• Prior call center experience is helpful
• Able to work in a fast-paced environment
• Excellent oral and written communication skills
• A working knowledge of Microsoft Word and Excel programs
• Self-starter who is organized and thorough with attention to detail

Benefits

At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That's why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.