2nd-Shift Customer Service Rep — Bilingual Helpful

Roto-Rooter Plumbing & Water Cleanup; Lombard (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance with Prescription Dr

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training

Life Insurance

Matching 401K Retirement Savings Plan

Tuition Reimbursement

Profit Sharing

Job summary

Roto-Rooter is hiring for a Call Center Customer Service Representative on the 2nd shift in the Chicago area. Immediate interviews are being conducted at our Lombard, IL location. Training will occur in the first weeks before the schedule shifts fully to the second shift.

The role requires strong customer service skills, possible bilingual ability, and experience in or related to a fast-paced call center environment. We offer top benefits and long-term career growth.

Qualifications

• Bilingual skills are a plus and can aid service quality.
• Strong customer service focus is essential for success.
• Excellent oral and written communication skills are required.
• AS/400 knowledge is preferred, along with basic Office skills.
• Experience in a call center environment is beneficial.

Responsibilities

• Be the first point of contact with our customers.
• Obtain key information from the customer while showing empathy and confidence.
• Data entry of customer contact info and plumbing details.
• Schedule a service call based on customer availability.
• Discuss additional services and products that may help.

Skills

Bilingual skills

Customer service

Strong communication

Prior call center experience

Detail oriented

Tools

AS/400

MS Word

MS Excel

Job description

Roto-Rooter is hiring for a Call Center Customer Service Representative on the 2nd shift in the Chicago area. Immediate interviews are being conducted at our Lombard, IL location. Training will occur in the first weeks before the schedule shifts fully to the second shift.

The role requires strong customer service skills, possible bilingual ability, and experience in or related to a fast-paced call center environment. We offer top benefits and long-term career growth.