Customer Service Representative

Talentify; Lombard (IL); In loco; USD 23.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance with Prescription Dr

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training

Life Insurance

Matching 401K Retirement Savings Plan

Tuition Reimbursement

Profit Sharing

Descrizione del lavoro

Roto-Rooter is hiring for a Call Center Customer Service Representative on the 2nd shift in the Chicago area. Immediate interviews are being conducted at our Lombard, IL location. Training will occur in the first weeks before the schedule shifts fully to the second shift.

The role requires strong customer service skills, possible bilingual ability, and experience in or related to a fast-paced call center environment. We offer top benefits and long-term career growth.

Competenze

• Bilingual skills are a plus and can aid service quality.
• Strong customer service focus is essential for success.
• Excellent oral and written communication skills are required.
• AS/400 knowledge is preferred, along with basic Office skills.
• Experience in a call center environment is beneficial.

Mansioni

• Be the first point of contact with our customers.
• Obtain key information from the customer while showing empathy and confidence.
• Data entry of customer contact info and plumbing details.
• Schedule a service call based on customer availability.
• Discuss additional services and products that may help.

Conoscenze

Bilingual skills

Customer service

Strong communication

Prior call center experience

Detail oriented

Strumenti

AS/400

MS Word

MS Excel

Descrizione del lavoro

Overview

Open House/Hiring Event!

Make a Difference with Every Call. Build Your Career at Roto-Rooter!Join us on Tuesday, October 8, 2026 from 10:00am-6:00pm for immediate interviews.1750 S. Finley Rd, Lombard, IL 60148For more information, contact Stephanie Avaloy ([e-mail]) or Denise Vertucci ([e-mail]).

Call Center Customer Service Representative, 2nd Shift

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits. The pay range for this position is $17.00-$19.00, depending on experience.

This position will require 3-4 weeks of training during the first shift before the schedule will be completely second shift scheduling.

Responsibilities

Hiring immediately for second shift, which may include Saturdays and Sundays. Bilingual skills preferred, but not required. This is a full-time customer service position at Roto-Rooter’s Chicago area Call Center. We are a 24-hour service provider, so our call center stays busy overnight.

• Be the first point of contact with our customers.
• Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.
• Data entry, including customer contact information and relevant details concerning their plumbing problems.
• Schedule a service call based on customer’s availability and convenience.
• Discuss additional services and products we have available that may be helpful.
• Be a trusted informational resource for Roto-Rooter customers.

Requirements

• Bilingual skills are a plus!
• Strong customer service focus
• AS400 knowledge is preferred
• Prior call center experience is helpfulAble to work in a fast-paced environment
• Excellent oral and written communication skills
• A working knowledge of Microsoft Word and Excel programs
• Self-starter who is organized and thorough with attention to detail

Benefits

At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.