2nd-Shift Applications Engineer - AV/Networking Support

Crestron Electronics Inc.; Plano (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with company match

Paid time off

On-site amenities

Job summary

Crestron Electronics Inc. in Plano, TX seeks an Application Engineer (2nd shift) to provide advanced technical support for Crestron platforms and video conferencing solutions.

You will assist customers via phone, email, and chat, diagnose issues, gather system data, and escalate as needed. Responsibilities include building rapport, collecting configuration details, reviewing documentation, analyzing logs and networks, creating RMAs, and contributing to knowledgebase content.

Qualifications

• Bachelor’s degree in technology field or 3+ years of relevant industry experience.
• 3+ years installing, configuring, and/or supporting technology.
• Knowledge of Networking (Multicast, Dante, AES67) and Diagnostics.
• Knowledge of Exchange/O365/Active Directory.
• Familiar with Linux OS.
• Programming knowledge in C#, CSS, HTML5 preferred but not required.
• Knowledge of Commercial / Residential Audio/Video technologies and applications.
• Read and interpret system schematics, floorplans, etc.
• Collect and interpret system level data for analysis.
• The ability to clearly document the issue, steps taken and thought process behind the path of investigation.
• Able to clearly communicate technical information to varying audiences.
• The ability to think” outside-the-box" and understand how minute data points can affect the larger picture.
• Ability to troubleshoot/create demo programs written in native Crestron platforms.
• Must be able to lift and maneuver up to 50 pounds.
• 10% with overnight travel

Responsibilities

• Building and maintaining customer rapport ensuring they understand Crestron is with them through every step of the process.
• Determine specifics for the reported problem, including but not limited to:
• Clear description and scope of the reported problem.
• Current hardware/firmware/software configurations of impacted systems.
• Deployment environment (other Crestron or 3rd party equipment in the installation)
• Review published documentation with customer, including both Crestron and conferencing service provider documentation where applicable.
• High level analysis of log files.
• Basic analysis of customer network.
• Create RMAs as needed for customer site.
• Assist in supporting Crestron customer knowledgebase by the creation of knowledgebase articles, supportive documentation, and/or software tools.
• Other duties or responsibilities as required.

Skills

Networking

Active Directory

Linux OS

C# programming

Audio/Video tech

Education

Bachelor’s degree in technology

Job description

Crestron Electronics Inc. in Plano, TX seeks an Application Engineer (2nd shift) to provide advanced technical support for Crestron platforms and video conferencing solutions.

You will assist customers via phone, email, and chat, diagnose issues, gather system data, and escalate as needed. Responsibilities include building rapport, collecting configuration details, reviewing documentation, analyzing logs and networks, creating RMAs, and contributing to knowledgebase content.