Technical Support Engineer – AV & Smart Building Solutions

Crestron Electronics; Plano (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Job summary

Crestron Electronics is seeking a Technical Support Engineer in Plano, TX. The role involves providing technical support for video conferencing solutions and maintaining customer relationships. Candidates should have a Bachelor’s degree in a technology field and at least 3 years of relevant experience in AV systems. Knowledge of networking and customer communication skills are essential for success in this position. Crestron offers a competitive compensation package including medical benefits and a 401(k) plan.

Qualifications

• 3+ years of relevant industry experience.
• Experience installing and configuring technology for AV systems.
• Programming knowledge in C#, CSS, and HTML5 preferred.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Building and maintaining customer rapport.
• Perform high-level analysis of log files.

Skills

Technical support experience

Networking knowledge

Customer communication

Education

Bachelor’s degree in a technology field

Tools

Crestron Home

D3 Pro Lighting

Linux OS

Job description

Crestron Electronics is seeking a Technical Support Engineer in Plano, TX. The role involves providing technical support for video conferencing solutions and maintaining customer relationships. Candidates should have a Bachelor’s degree in a technology field and at least 3 years of relevant experience in AV systems. Knowledge of networking and customer communication skills are essential for success in this position. Crestron offers a competitive compensation package including medical benefits and a 401(k) plan.