Remote Advanced Technical Support Engineer – AV/Automation

Crestron Electronics Inc.; Plano (TX); Remote; USD 77,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401K with company match

Paid Time Off

On-site Amenities

Job summary

Crestron Electronics Inc., located in the United States, is seeking an Advanced Technical Support Group Engineer to manage customer issue resolutions remotely or onsite. The role demands experience in the AV industry and expertise with Crestron software.

Position offers a competitive salary between $77,000 and $110,000 annually, along with benefits including medical, dental, and 401K matching. This is a 100% remote opportunity with 70% travel required.

Qualifications

• Minimum of 6-8 years in the AV industry.
• 5 years of Customer Support experience.
• Crestron Certified Programmer required.

Responsibilities

• Handle escalated Technical Support cases.
• Provide remote and on-site support.
• Gather logs and data necessary for issue resolution.

Skills

H.S. Diploma or GED

Communication skills

Proficient in Microsoft OS environments

Project management skills

Ability to read and interpret system schematics

Knowledge of Crestron software tools

Education

Bachelor's degree in EE or CS preferred

Tools

MS 365 platforms

Crestron's proprietary software

Job description

Crestron Electronics Inc., located in the United States, is seeking an Advanced Technical Support Group Engineer to manage customer issue resolutions remotely or onsite. The role demands experience in the AV industry and expertise with Crestron software.

Position offers a competitive salary between $77,000 and $110,000 annually, along with benefits including medical, dental, and 401K matching. This is a 100% remote opportunity with 70% travel required.