24x7 IT Operations & Incident Response Analyst

Insight Global; Seattle (WA); In loco; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Insight Global is seeking an IT Operations Center Analyst in Seattle to monitor complex network components in a 24x7 environment and manage uptime. From a centralized hub, you will detect issues related to bandwidth, server utilization, and critical infrastructure, triaging and escalating as needed.

You will drive outage resolution in high-pressure scenarios, collaborating with engineers and IT teams to isolate programs and implement rapid fixes. Strong communication is essential.

Competenze

• Bachelor's degree in IT, business, or related field.
• 3+ years IT experience including desktop, NOC, asset or service desk.
• Experience in high-pressure major incident response and outage resolution.
• PowerShell and Python for automation and process improvement.

Mansioni

• Monitor day-to-day issues related to computers, networks, applications, and critical infrastructure.
• Triage issues and elevate to support teams.
• Collaborate with engineers to isolate programs and resolve outages quickly.
• Perform routine maintenance as needed.

Conoscenze

Desktop support

NOC experience

Asset management

Service desk

Incident response

Blackrock3

ITSM tools

PowerShell scripting

Python scripting

Windows

Unix/Linux

VM experience

Formazione

Bachelor's Degree in Information Technology, Business, or a closely related field

Strumenti

ServiceNow

Descrizione del lavoro

Insight Global is seeking an IT Operations Center Analyst in Seattle to monitor complex network components in a 24x7 environment and manage uptime. From a centralized hub, you will detect issues related to bandwidth, server utilization, and critical infrastructure, triaging and escalating as needed.

You will drive outage resolution in high-pressure scenarios, collaborating with engineers and IT teams to isolate programs and implement rapid fixes. Strong communication is essential.