24x7 IT Ops Manager | Lead Incident Response & Operations

FLASH Technology Group; Columbia (MD); On-site; USD 88,000 - 101,000; Full time

Benefits offered by this job

401(k) with 6% company match - vesting

Medical Insurance with HSA/HRA

Dental and Vision Insurance

Life and Disability Insurance

Identity Theft Protection

Tuition/Certification Reimbursement

Paid Time Off

Referral bonuses

Job summary

Flash Technology Group in Columbia, MD is seeking an Availability Manager/IT Ops Manager to supervise a 24x7 operations center, lead incident response, and drive process improvements. You will coordinate cross-functional teams, schedule staff, and ensure SLAs are met in a fast-paced, mission-critical environment.

The role requires a technical background in engineering, 3+ years of leadership in operations, and strong skills with ITSM tools. Competitive benefits and on-call duties may apply.

Qualifications

• Bachelor’s degree in engineering or similar required.
• Four additional years of relevant network-engineering experience may substitute for a degree.
• Three years of related experience required.
• Experience scheduling and supervising staff in a 24x7 environment.
• Strong troubleshooting in networking and desktop support.
• Experience with enterprise management tools (HP OpenView, SolarWinds, Splunk).
• Proficiency with ITSM tools (Remedy, ServiceNow, Service Manager).
• Excellent time management, communication, and leadership skills.

Responsibilities

• Oversee 24x7 operations center staff and meet SLAs.
• Implement and improve core business processes to boost efficiency.
• Lead incident response during outages and coordinate resources.
• Coach and mentor staff; address performance issues.
• Prepare and deliver daily incident/change/ SLA reports.
• Schedule operations staff for continuous 24x7 coverage.
• Communicate professionally with all levels of staff and stakeholders.

Skills

Staff scheduling

Staff supervision

Incident management

Troubleshooting

Leadership

Time management

Communication

Education

Bachelor’s degree in engineering or similar

Tools

HP OpenView

SolarWinds

Splunk

Remedy

ServiceNow

Service Manager

Job description

Flash Technology Group in Columbia, MD is seeking an Availability Manager/IT Ops Manager to supervise a 24x7 operations center, lead incident response, and drive process improvements. You will coordinate cross-functional teams, schedule staff, and ensure SLAs are met in a fast-paced, mission-critical environment.

The role requires a technical background in engineering, 3+ years of leadership in operations, and strong skills with ITSM tools. Competitive benefits and on-call duties may apply.