24/7 Truck Dispatch & Customer Support Specialist

MHC; Kansas City (MO); Vor Ort; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Prescription Insurance

Disability Insurance

Life Insurance

Paid Time Off

401k with Profit Sharing

Flexible Spending Account

Internal Promotion Opportunities

On the Job Training

Zusammenfassung

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. MHC is seeking a Customer Support Specialist to handle inbound emergency and service calls from customers and drivers, scheduling and managing repairs in a 24/7 environment.

Responsibilities include answering repair calls, arranging substitutes, documenting events in systems, and communicating status to customers and branch teams through email, text, and phone.

Qualifikationen

• One year of dispatching and/or truck, automotive, or heavy equipment repair industry experience strongly preferred.

Aufgaben

• Answers inbound breakdown and non-domicile truck repair calls and schedules repairs. Arranges for substitute trucks as required.
• Ensures trucks are returned to service as quickly as possible and verifies repairs are adequate and cost appropriate.
• Manages and documents each event in the computer systems provided.
• Communicates repair status to the customer and branch management teams via multiple channels including email, text, and phone.
• Performs other duties as assigned by supervisor.

Kenntnisse

CRM experience

Communication skills

Multitasking

Critical thinking

Problem solving

Decision making

Flexible schedule

Tools

CRM software

Jobbeschreibung

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. MHC is seeking a Customer Support Specialist to handle inbound emergency and service calls from customers and drivers, scheduling and managing repairs in a 24/7 environment.

Responsibilities include answering repair calls, arranging substitutes, documenting events in systems, and communicating status to customers and branch teams through email, text, and phone.