24/7 Trading Platform Support Engineer

oneZero Financial Systems; New York (NY); On-site; USD 80,000 - 140,000; Full time

Job summary

oneZero Financial Systems is a global software provider powering trading platforms for banks, brokerages, and hedge funds. The Application Support Engineer role supports customer-facing operations, planning, deploying, and supporting client implementations of oneZero products.

The successful candidate will work full-time with a four-weekday and one weekend-day schedule, including an 8-week training period Monday–Friday.

Qualifications

• 3+ years in production operations, site reliability engineering, or technical support for mission-critical systems.
• Basic Linux system administration and networking knowledge.
• Experience using monitoring and observability tools to diagnose system behavior.

Responsibilities

• Monitor production systems and analyze alerts to determine severity and response strategy.
• Investigate system anomalies by correlating logs, metrics, and traces to identify root causes.
• Plan and coordinate deployments by assessing risk and validation strategies.
• Respond to client inquiries by analyzing technical issues and providing guidance within SLA.

Skills

Production operations

Site reliability engineering

Technical support

Linux administration

Networking basics

Monitoring observability

Scripting

Communication

Client integrations onboarding

Tools

Docker

Kubernetes

Kafka / streaming

Job description

oneZero Financial Systems is a global software provider powering trading platforms for banks, brokerages, and hedge funds. The Application Support Engineer role supports customer-facing operations, planning, deploying, and supporting client implementations of oneZero products.

The successful candidate will work full-time with a four-weekday and one weekend-day schedule, including an 8-week training period Monday–Friday.