FinTech Application Support Engineer – Real-Time Trading

oneZero Financial Systems; Somerville (MA); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

oneZero Financial Systems in Somerville, MA is seeking an Operations Engineer to keep our production platforms stable, fast, and well-documented. You will monitor live systems, run defined procedures, and implement small improvements to reduce recurring issues.

You will plan and support client implementations of our products, including readiness checks, basic configuration validation, and initial data-flow verification for bridging, aggregation, and reporting components.

Qualifications

• 3+ years in production operations, site reliability engineering, or technical support for mission-critical systems.
• Basic Linux system administration skills and networking knowledge.
• Experience using monitoring and observability tools to diagnose system behavior and performance issues.
• Demonstrated ability to analyze complex technical issues, evaluate remediation options, and make sound decisions under time pressure.
• Clear written and verbal communication skills for incident documentation, client interaction, and cross-team collaboration.
• Scripting (Python, Bash, PowerShell or similar) for simple automation and reporting.
• Direct experience supporting or onboarding technical client integrations (readiness checks, configuration validation, data flow verification).
• Familiarity with bridging, aggregation, and reporting integration patterns (or demonstrable ability to learn them rapidly).

Responsabilités

• Monitor production systems and analyze alerts to determine severity, business impact, and appropriate response strategy.
• Investigate system anomalies by correlating logs, metrics, and traces to identify root causes and determine remediation approaches.
• Determine and execute appropriate corrective actions based on assessment of technical risk, business impact, and available remediation options.
• Exercise independent judgment to balance response speed against technical risk when selecting among multiple remediation options.
• Evaluate incident severity and business impact to determine when immediate action is warranted vs. coordination with engineering for complex issues.
• Evaluate and enhance runbooks, operational procedures, and monitoring strategies based on experience.
• Plan and coordinate deployments by assessing risk, validation strategies, and go/no-go decisions.
• Plan and execute client implementations by evaluating readiness criteria and deployment sequencing.

Connaissances

Production operations

Linux administration

Monitoring & observability

Root cause analysis

Incident management

Scripting (Python/Bash)

Client integrations

Communication skills

Outils

Docker

Kubernetes

Kafka

VMware

Description du poste

oneZero Financial Systems in Somerville, MA is seeking an Operations Engineer to keep our production platforms stable, fast, and well-documented. You will monitor live systems, run defined procedures, and implement small improvements to reduce recurring issues.

You will plan and support client implementations of our products, including readiness checks, basic configuration validation, and initial data-flow verification for bridging, aggregation, and reporting components.