Brokerage Technical Support Engineer (24/7)
FIS
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Benefits offered by this job
Job summary
FIS is seeking a technical support professional for the Brokerage division to troubleshoot and support multiple products/platforms. The role emphasizes 80% technical tasks and 20% customer/project coordination in a fast-paced Linux environment.
You will monitor client connectivity, investigate alerts, and provide frontline system support with strong communication to clients. 24x7 on-call shifts are required, with a focus on security and compliance.
Qualifications
- Knowledge of TCP/IP and other network protocols.
- Experience with troubleshooting complex technical issues.
- Ability to translate technical concepts to non-technical personnel.
- Knowledge of Windows & Linux Server OS.
- Experience with monitoring and production support.
- Excellent communication and problem-solving skills.
Responsibilities
- L1 monitoring and production support.
- Monitor connectivity between clients and FIS Brokerage network.
- Investigate error alerts from various systems.
- Provide first-level technical system support for multiple customers.
- Communicate with internal and external clients.
- Document and track client incidents in ticketing system.
- Adhere to compliance rules relating to trading and reporting.
- Work 24x7x365 operations (on-call).
- Position is 80% technical and 20% project/customer management.
Skills
Tools
Job description
FIS is seeking a technical support professional for the Brokerage division to troubleshoot and support multiple products/platforms. The role emphasizes 80% technical tasks and 20% customer/project coordination in a fast-paced Linux environment.
You will monitor client connectivity, investigate alerts, and provide frontline system support with strong communication to clients. 24x7 on-call shifts are required, with a focus on security and compliance.
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