24/7 VTC & AV Systems Administrator
Connected-Logistics
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Benefits offered by this job
Job summary
Connected Logistics is seeking a VTC Administrator to support the operation, maintenance, and documentation of VTC, SV, IPTV/Digital Signage, and SBC hardware within the government computing environment. The role requires ensuring 24/7 monitoring and coordinating with engineering for incidents without making configuration changes.
Responsibilities include triaging SBC/CUBE and SIP incidents, monitoring sessions with TMS, CMS, and CMM, maintaining content publishing workflows for IPTV and
Qualifications
- Three years IT experience in VTC/collaboration operations including deployment, monitoring, troubleshooting, and support.
- Must have IA baseline and CE certification per DoD 8570/8140 requirements.
- Must hold IT-I Critical Sensitive clearance or Tier 5 at proposal submission.
Responsibilities
- Serves as first contact for SBC/CUBE and SIP incidents; performs Tier 1 triage and escalates appropriately.
- Monitors VTC sessions for senior leaders; supports Information Operations via call monitoring.
- Documents maintenance activities; ensures reporting accuracy with no technical modifications.
- Monitors SBC/CUBE dashboards, SIP trunk status, and call routing; reports anomalies.
- Supports audit sustainment, E911 provisioning, and change-management tasks via predefined steps.
- Provides admin support for AV/VTC gear and associated peripherals within government environment.
- May require overtime for security remediations or overseas mission needs.
Skills
Education
Tools
Job description
Connected Logistics is seeking a VTC Administrator to support the operation, maintenance, and documentation of VTC, SV, IPTV/Digital Signage, and SBC hardware within the government computing environment. The role requires ensuring 24/7 monitoring and coordinating with engineering for incidents without making configuration changes.
Responsibilities include triaging SBC/CUBE and SIP incidents, monitoring sessions with TMS, CMS, and CMM, maintaining content publishing workflows for IPTV and
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