24/7 VTC & AV Systems Administrator

Connected-Logistics; Richmond (VA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid Time Off

Job summary

Connected Logistics is seeking a VTC Administrator to support the operation, maintenance, and documentation of VTC, SV, IPTV/Digital Signage, and SBC hardware within the government computing environment. The role requires ensuring 24/7 monitoring and coordinating with engineering for incidents without making configuration changes.

Responsibilities include triaging SBC/CUBE and SIP incidents, monitoring sessions with TMS, CMS, and CMM, maintaining content publishing workflows for IPTV and

Qualifications

• Three years IT experience in VTC/collaboration operations including deployment, monitoring, troubleshooting, and support.
• Must have IA baseline and CE certification per DoD 8570/8140 requirements.
• Must hold IT-I Critical Sensitive clearance or Tier 5 at proposal submission.

Responsibilities

• Serves as first contact for SBC/CUBE and SIP incidents; performs Tier 1 triage and escalates appropriately.
• Monitors VTC sessions for senior leaders; supports Information Operations via call monitoring.
• Documents maintenance activities; ensures reporting accuracy with no technical modifications.
• Monitors SBC/CUBE dashboards, SIP trunk status, and call routing; reports anomalies.
• Supports audit sustainment, E911 provisioning, and change-management tasks via predefined steps.
• Provides admin support for AV/VTC gear and associated peripherals within government environment.
• May require overtime for security remediations or overseas mission needs.

Skills

VTC operations

24/7 support

SIP monitoring

Education

IA baseline certification (DoD 8570/8140)

CE certification (DoD 8570/8140)

Tools

TMS

CMS

CMM

Job description

Connected Logistics is seeking a VTC Administrator to support the operation, maintenance, and documentation of VTC, SV, IPTV/Digital Signage, and SBC hardware within the government computing environment. The role requires ensuring 24/7 monitoring and coordinating with engineering for incidents without making configuration changes.

Responsibilities include triaging SBC/CUBE and SIP incidents, monitoring sessions with TMS, CMS, and CMM, maintaining content publishing workflows for IPTV and