24/7 SOC Operations Lead – Automation & Incident Response

Infosight, Inc.; Florida; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Tuition assistance

Vision insurance

Job summary

InfoSight, Inc. is seeking a SNOC Operations Manager to lead analysts across three shifts in a 24/7 SOC. You will oversee runbooks, tuning, automation, and incident response, reporting to the Director of Technology, Innovation & Managed Services.

This role emphasizes shift leadership, SOP adherence, and client service delivery. You will drive detection tuning, manage internal infrastructure, and collaborate on change management while supporting on-call rotations and on-site operations in Miami

Qualifications

• Bachelor’s degree or equivalent work experience in a technical field.
• 3+ years of progressive IT engineering experience in vulnerability assessment, incident response, firewall management, and threat protection.
• Strong SOC/NOC experience, preferably MSSP or multi-tenant.

Responsibilities

• Lead SNOC analysts across 24/7 shifts and ensure SOP compliance.
• Review shift checklists and tickets for accuracy and completeness.
• Monitor SLA compliance and act before breaches.
• Coordinate containment actions across SIEM/EDR and network platforms.
• Produce EOS reports and tuning briefs for management.
• Serve as escalation point for critical incidents and reporting to leadership.
• Maintain client-runbooks, playbooks, and escalation matrices.
• Roll out automation to improve SNOC efficiency and self-healing monitoring.
• Own internal production infrastructure and change management.

Skills

Communication

Attention to detail

Prioritization

On-call availability

Leadership

Education

Bachelor’s degree in Computer Science or related field

Tools

HaloPSA

Microsoft Sentinel

KQL

PowerShell

Python scripting

Job description

InfoSight, Inc. is seeking a SNOC Operations Manager to lead analysts across three shifts in a 24/7 SOC. You will oversee runbooks, tuning, automation, and incident response, reporting to the Director of Technology, Innovation & Managed Services.

This role emphasizes shift leadership, SOP adherence, and client service delivery. You will drive detection tuning, manage internal infrastructure, and collaborate on change management while supporting on-call rotations and on-site operations in Miami