SOC Operations Manager: 24/7 Incident Response

Metro One Loss Prevention Services Group (Guard Division), Inc.; Clarksville (TN); On-site; USD 94,000 - 114,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and视ion

Generous paid time off and holidays

401(k) with company match

Ongoing training and leadership dev

Career advancement opportunities

Equal Opportunity Employer

Job summary

M1 Global is seeking a Security Operations Center (SOC) Manager to lead and oversee multiple SOC teams, ensuring security remains a cornerstone of operations. This role involves managing a team of SOC Analysts and Supervisors with direct operational oversight of SOC services within a defined metropolitan area.

Key responsibilities include resource allocation, on-site SOC support, incident management, and development of a high-performing team.

Qualifications

• 7+ years of experience in SOC, with at least 3 years in a supervisory or managerial role.
• Strong leadership skills with experience managing diverse teams in high-pressure, 24/7 operations.
• Excellent analytical, communication, and problem-solving abilities, with a strategic mindset for risk management.
• Knowledge of regulatory frameworks and ability to navigate complex compliance landscapes.
• Bachelor’s degree in security management, criminal justice, information technology, or a related field (or equivalent experience preferred)

Responsibilities

• Expanded Service Oversight & Resource Allocation: Ensures timely and accurate incident reporting and coordinates SOC resource allocation to support local security needs and optimize field resource distribution.
• Field Support & Service Coordination: Delivers immediate SOC-based support to on-site security teams by relaying crucial information, managing local incident communication, and coordinating emergency drill management.
• Local Incident Service Management: Manages the escalation of multi-area incidents to the appropriate regional service level and coordination of SOC support for local incident investigations.
• Specialized SOC Services: Provides specialized services tailored to the local area, including virtual escorts, restricted camera access tours, and concierge-level security support.
• Team Leadership and Development: Lead, mentor, and develop a team of SOC supervisors, analysts, and support staff, including performance evaluations, training programs, and career progression planning.
• Threat Intelligence and Risk Assessment: Manage the collection, analysis, and dissemination of threat intelligence to inform SOC activities. Conduct enterprise-wide risk assessments, identifying vulnerabilities in security assets and recommending strategic hardening measures.
• Crisis and Business Continuity Leadership: Provide executive-level support during major crisis events, including activating business continuity plans, disseminating organization-wide preparedness alerts, and overseeing restoration of critical operations.
• Performance Metrics and Reporting: Monitor KPIs such as Time to Acknowledge, Time to Escalate, and reporting accuracy; drive continuous improvement through data-driven decisions and process optimizations.

Skills

SOC management

Leadership

Incident response

Threat intelligence

Education

Bachelor’s degree

Job description

M1 Global is seeking a Security Operations Center (SOC) Manager to lead and oversee multiple SOC teams, ensuring security remains a cornerstone of operations. This role involves managing a team of SOC Analysts and Supervisors with direct operational oversight of SOC services within a defined metropolitan area.

Key responsibilities include resource allocation, on-site SOC support, incident management, and development of a high-performing team.