24/7 Security Dispatch Specialist

Grand Sierra Resort; Reno (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

Grand Sierra Resort in Reno, NV seeks a Security Dispatcher to manage incoming calls, prioritize incidents, and deploy appropriate personnel including law enforcement when needed. You will document actions and coordinate with hotel operations.

The role demands excellent communication, calm under pressure, and proficiency with CAD and Office software. Previous dispatch, loss prevention, or surveillance experience is preferred; be prepared to work nights, weekends, and holidays.

Qualifications

• Previous dispatching, loss prevention, or surveillance experience preferred.
• Must be 21+ years old.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Receive and prioritize incoming calls from various sources (including emergencies).
• Gather information from callers to assess and respond appropriately.
• Dispatch personnel to designated locations as needed.
• Maintain accurate records of calls and actions taken.
• Monitor CCTV and surveillance to identify threats or incidents.
• Collaborate with other departments for resource coordination.
• Provide clear instructions to field personnel on assignments and priorities.
• Use CAD and other software to document incidents and generate reports.
• Handle escalated calls or complaints professionally.
• Perform other duties as assigned within scope of position.

Skills

Communication

Multitasking

CAD software

Microsoft Office

Conflict management

Critical thinking

Decision making

Clerical

Coordination

Instructing

Memorization

Independent judgment

Reading/writing math

Education

Experience in dispatching, loss prevention, or surveillance

Tools

CAD software

Microsoft Office Suite

Job description

Grand Sierra Resort in Reno, NV seeks a Security Dispatcher to manage incoming calls, prioritize incidents, and deploy appropriate personnel including law enforcement when needed. You will document actions and coordinate with hotel operations.

The role demands excellent communication, calm under pressure, and proficiency with CAD and Office software. Previous dispatch, loss prevention, or surveillance experience is preferred; be prepared to work nights, weekends, and holidays.