Security Dispatcher: Rapid Response & Central Communications

MGM Resorts International; Hempfield Township (Westmoreland County); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Wellness incentive programs

Discounts on hotel, F&B, retail and on

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional development and community

Job summary

MGM Resorts International in Las Vegas, NV, is seeking a Security Dispatcher to act as the central hub for the Security Department, relaying critical information and directing officers across the property. You’ll manage multi-line communications, monitor cameras, and ensure timely, accurate reporting during incidents.

The position requires strong judgment, adherence to procedures, and the ability to work under pressure.

Qualifications

• Must have 1+ years of prior relevant experience (customer service preferred).
• Previous security, military, or law enforcement experience preferred.

Responsibilities

• Continuously monitor cameras, access control systems, and alarm panels to identify/respond to threats.
• Coordinate and direct security officers to incidents, emergencies, and requests across the property.
• Maintain coordination with the Global Security Operations Center.
• Operate radios and telephones to relay critical information between security teams, management, and other departments.
• Keep logs of communications, incidents, emergencies, and activities in real-time.
• Follow protocols during emergencies (fire, medical incidents, active threats) with authorities.
• Liaise with police, EMS, and external agencies as needed for incidents.
• Own dispatch calls for service including security and lost and found; resolve issues and follow up for guest satisfaction.
• Assist investigations by locating/retrieving relevant video footage for evidence review.

Skills

Customer service experience

Security/Military/Law enforcement

Education

High School Diploma or GED

Job description

MGM Resorts International in Las Vegas, NV, is seeking a Security Dispatcher to act as the central hub for the Security Department, relaying critical information and directing officers across the property. You’ll manage multi-line communications, monitor cameras, and ensure timely, accurate reporting during incidents.

The position requires strong judgment, adherence to procedures, and the ability to work under pressure.