24/7 Security Dispatch & Customer Service Operator

DK Security; Kentwood (MI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Sick Days

Job summary

DK Security is seeking a Command Center Operator in Kentwood, MI. The role supports management, supervisors and field staff with dispatch, incident documentation and customer service.

Responsibilities include handling emergencies, monitoring CCTV, processing background screenings and payroll, and generating detailed reports for clients. Strong communication and organizational skills are required.

Qualifications

• Must provide excellent customer service to clients, customers and co-workers.
• Must read and write in English and communicate clearly.
• Ability to multi-task while maintaining confidentiality.

Responsibilities

• Provide information and assistance to callers about emergencies and security needs.
• Dispatch personnel for emergency and non-emergency response per procedures.
• Utilize computer-aided software for documenting complaints and tip line calls.
• Monitor CCTV and operate access control and alarm systems.
• Prepare reports and incident logs; support payroll processing and scheduling.

Skills

Customer service

Communication skills

Multitasking

Education

High School Diploma or GED

Tools

Dispatch software

CCTV monitoring systems

Access control systems

Job description

DK Security is seeking a Command Center Operator in Kentwood, MI. The role supports management, supervisors and field staff with dispatch, incident documentation and customer service.

Responsibilities include handling emergencies, monitoring CCTV, processing background screenings and payroll, and generating detailed reports for clients. Strong communication and organizational skills are required.