Emergency Dispatch Console Operator

Inter-Con Security Systems, Inc.; Warren (MI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Competitive Pay

Training and Career Development

Healthcare and 401(k)

Job summary

Inter-Con Security Systems, Inc. is seeking a Dedicated Console Operator in Warren, MI to handle emergency and non-emergency dispatch duties.

You will coordinate with security personnel, monitor alarm systems, and enforce site safety protocols while maintaining logs and coordinating with external agencies as needed. The role requires quick, decisive actions in emergencies, strong communication skills, and the ability to work independently within a team.

Qualifications

• High school diploma or equivalent.
• Previous dispatcher or console operator experience, or 1 year of Security experience at GM.
• General understanding of security operations and interest in learning dispatch operations.
• Strong problem-solving skills with the ability to work independently.
• Exceptional customer service, organizational, and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to make quick, decisive actions in emergency situations.
• Ability to interact effectively with individuals at all levels and across diverse cultures.
• Team-oriented with the ability to make sound judgments.
• Proficiency in Microsoft programs and common console operation equipment.

Responsibilities

• Perform Emergency Dispatch and Recording Coordinator duties as per the Site's Emergency Response Plan.
• Direct security personnel during both emergent and non-emergent situations.
• Dispatch, communicate, and relay crucial information to the appropriate personnel, especially in high-stress scenarios.
• Monitor and respond to site alarm systems, including fire alarms, access control, and intrusion systems.
• Implement emergency protocols such as evacuation and sheltering during fire alarm events.
• Maintain accurate logs and official records related to assigned duties.
• Communicate with external agencies when necessary.
• Advise management on emergent and non-emergent situations.
• Maintain professionalism in all situations, including high-pressure emergencies.
• Participate in site-specific training, fire, and safety exercises.
• Uphold integrity and professionalism in all aspects of the role.
• Complete AIMS reports and ensure the proper administration of the hot work permit process.

Skills

Dispatcher experience

Security operations understanding

Problem-solving

Customer service

Communication

Decision making under pressure

Teamwork

Multitasking

Independence

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Inter-Con Security Systems, Inc. is seeking a Dedicated Console Operator in Warren, MI to handle emergency and non-emergency dispatch duties.

You will coordinate with security personnel, monitor alarm systems, and enforce site safety protocols while maintaining logs and coordinating with external agencies as needed. The role requires quick, decisive actions in emergencies, strong communication skills, and the ability to work independently within a team.