Command Center Operator: 24/7 Dispatch & Customer Support

DK Security, Inc.; Grand Rapids (MI); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Sick Days

Job summary

DK Security, Inc. is seeking a Command Center Operator in Kentwood, MI for a full-time, 24/7 role. You will manage a multi-line switchboard, background checks, payroll processing and daily client communications.

Responsibilities include monitoring CCTV and access control, providing outstanding customer service, and preparing incident reports. A high school diploma or GED is required, along with a clean background.

Qualifications

• Must be at least 18 years old and of good moral character.
• No felony or disqualifying offenses.
• Impeccable grooming and professional image.
• Excellent customer service and communication skills.
• High school diploma or GED required.
• Ability to multi-task and handle emergency procedures.

Responsibilities

• Provide excellent customer service to clients and coworkers.
• Operate multi-line switchboard and dispatch personnel.
• Monitor CCTV and access control systems.
• Process background screenings and payroll.
• Prepare reports and incident documentation.

Skills

Customer service

Emergency procedures

Multi-tasking

Effective communication

Education

High School Diploma or GED

Tools

CCTV systems

Payroll processing

Access control

Phone switchboard

Job description

DK Security, Inc. is seeking a Command Center Operator in Kentwood, MI for a full-time, 24/7 role. You will manage a multi-line switchboard, background checks, payroll processing and daily client communications.

Responsibilities include monitoring CCTV and access control, providing outstanding customer service, and preparing incident reports. A high school diploma or GED is required, along with a clean background.