24/7 Records Center Operations Manager & Training Lead

FedWriters, Inc.; Lee's Summit (MO); Presencial; USD 75.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Plan

Holiday Pay

Paid Time Off

Descripción de la vacante

FedWriters, Inc. is seeking an Operations Manager to supervise day-to-day production at the USCIS National Records Center in Lee's Summit, MO.

You will lead supervisors and hourly staff across a 24/7 operation, ensuring files, mail, and records requests move accurately and on schedule. The role requires a bachelor's degree (or PMP substitution), 3+ years of relevant management experience, and USCIS Public Trust suitability.

Formación

• Bachelor's degree in a relevant field (business/management, operations, public admin, engineering, etc.).
• Active PMI PMP certification can substitute for the degree.
• At least 3 years of project/ops/site/production management in the last 5 years.
• Experience resolving operational issues and implementing procedures; strong training needs analysis.
• Six Sigma Green Belt or ability to earn within 180 days of contract award.
• U.S. citizenship and U.S. residency for at least 3 of the past 5 years.
• Clearance: favorable USCIS Public Trust (SF-85P) required before start.

Responsabilidades

• Manage daily production, staffing, and workload across all shifts at NRC and Extension Site.
• Resolve operational issues and monitor customer satisfaction.
• Write and implement operational procedures, policies, and SOPs.
• Assess training needs and keep staff trained and cross-trained.
• Brief USCIS managers orally and in writing; respond to inquiries and special projects.
• Serve as acting Program Manager when the Program Manager is away.

Conocimientos

Staff leadership

Operations management

PMP

Problem solving

Communication

Educación

Bachelor's degree

Descripción del empleo

FedWriters, Inc. is seeking an Operations Manager to supervise day-to-day production at the USCIS National Records Center in Lee's Summit, MO.

You will lead supervisors and hourly staff across a 24/7 operation, ensuring files, mail, and records requests move accurately and on schedule. The role requires a bachelor's degree (or PMP substitution), 3+ years of relevant management experience, and USCIS Public Trust suitability.