24/7 Operations Manager — National Records Center

Fwi-; Lee's Summit (MO); Presencial; USD 85.000 - 110.000; Tempo integral

Benefícios oferecidos por esta vaga

Health Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Plan

Holiday Pay

Paid Time Off

Resumo da vaga

FWI is seeking an Operations Manager to oversee day-to-day production at the USCIS National Records Center in Lee's Summit, MO, including the Extension Site in Kansas City. The role leads supervisors and a large hourly workforce across 24/7 operations and requires rapid issue resolution and policy implementation.

You will coordinate staffing, training, and cross-training, report to USCIS managers, and ensure mail and records requests move accurately and on schedule, with on-call availability for

Qualificações

• Bachelor's degree in program management, business or public administration, production/operations/manufacturing/quality management, technical management, information systems, engineering, or finance/accounting or PMI PMP certification alternative.
• At least 3 years of project, operations, site, or production management experience within the last 5 years.
• Experience resolving operational issues, monitoring customer satisfaction, developing and implementing operational procedures and policies, and analyzing training needs.
• Six Sigma Green Belt, or ability to earn one within 180 days of contract award.
• U.S. residency for at least 3 of the past 5 years.
• Clearance: USCIS Public Trust suitability determination (SF-85P) before start.
• Experience running 24/7 or multi-shift operations.
• Background in records, mailroom, warehouse, or document processing.
• Experience supervising a large hourly Service Contract Act workforce.

Responsabilidades

• Manage daily production, staffing, and workload across all shifts at the NRC and Extension Site.
• Resolve operational issues and monitor customer satisfaction.
• Write and implement operational procedures, policies, and SOPs.
• Assess training needs and keep staff trained and cross-trained.
• Brief USCIS managers orally and in writing; respond to inquiries and projects.
• Serve as acting Program Manager when the Program Manager is away.

Conhecimentos

Operations leadership

Project management

Problem solving

Communication

Training coordination

Formação

Bachelor's degree or PMI PMP certification

Ferramentas

Six Sigma Green Belt

Descrição da vaga

FWI is seeking an Operations Manager to oversee day-to-day production at the USCIS National Records Center in Lee's Summit, MO, including the Extension Site in Kansas City. The role leads supervisors and a large hourly workforce across 24/7 operations and requires rapid issue resolution and policy implementation.

You will coordinate staffing, training, and cross-training, report to USCIS managers, and ensure mail and records requests move accurately and on schedule, with on-call availability for