24/7 Operations Leader – Records Center

FWI (FedWriters, Inc.); Lee's Summit (MO); Presencial; USD 95.000 - 130.000; Tempo integral

Benefícios oferecidos por esta vaga

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Paid Time Off

Resumo da vaga

FWI is seeking an Operations Manager to lead day-to-day production for USCIS at the National Records Center in Lee’s Summit, MO. You’ll supervise supervisors and hourly staff across a 24/7 operation, ensuring files, mail, and records requests move accurately and on schedule.

The role requires a bachelor’s degree or PMP, 3+ years of relevant management experience, and the ability to obtain Six Sigma Green Belt within 180 days. U.S.

Qualificações

• 3+ years of project/operations/site/production management experience within the last 5 years.
• Ability to resolve operational issues, monitor customer satisfaction, and implement procedures.
• Six Sigma Green Belt, or ability to earn within 180 days of contract award.
• U.S. citizenship and U.S. residency for at least 3 of the past 5 years.
• Clear USCIS Public Trust suitability determination before start.

Responsabilidades

• Manage daily production, staffing, and workload across all shifts at the NRC and Extension Site.
• Resolve operational issues and monitor customer satisfaction.
• Write and implement operational procedures, policies, and SOPs.
• Assess training needs and cross-train staff.
• Brief USCIS managers orally and in writing, respond to inquiries and special projects.
• Serve as acting Program Manager when the Program Manager is away.

Conhecimentos

Project management

Operations management

Staff management

Problem solving

Customer satisfaction

Cross-functional communication

Formação

Bachelor's degree

PMP certification

Ferramentas

Six Sigma Green Belt

Descrição da vaga

FWI is seeking an Operations Manager to lead day-to-day production for USCIS at the National Records Center in Lee’s Summit, MO. You’ll supervise supervisors and hourly staff across a 24/7 operation, ensuring files, mail, and records requests move accurately and on schedule.

The role requires a bachelor’s degree or PMP, 3+ years of relevant management experience, and the ability to obtain Six Sigma Green Belt within 180 days. U.S.