Operations Manager – Harrisonburg File Storage Facility

FedWriters, Inc.; Harrisonburg (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Long-term and Short-term Disability

Life Insurance

401(k) Plan

Holiday Pay

Paid Time Off

Job summary

FedWriters, Inc. is seeking an Operations Manager to oversee day-to-day operations at the USCIS Harrisonburg File Storage Facility.

You will lead supervisors and hourly staff across file, mailroom, and warehouse functions, ensuring records are stored, retrieved, shipped, and destroyed accurately and on schedule. The role requires coordinating with USCIS and internal teams, readiness for emergencies, and reporting to management.

Qualifications

• Bachelor’s degree in program management, business, or related field.
• PMI PMP certification may substitute for the degree.
• At least 3 years of project/ops/site/production management in the last 5 years.
• Experience resolving operational issues and improving procedures.
• Six Sigma Green Belt or ability to earn within 180 days.
• US residency for at least 3 of the past 5 years.
• Favorabled USCIS Public Trust clearance required before start.
• Experience managing warehouse/records/storage/distribution operations.
• Background in mailroom or document processing.
• Experience supervising a large hourly SCA workforce.

Responsibilities

• Manage daily production, staffing, and workload across file operations, mailroom, and warehouse functions.
• Resolve operational issues and monitor customer satisfaction.
• Write and implement operational procedures, policies, and SOPs.
• Assess training needs and keep staff trained and cross-trained.
• Brief USCIS managers orally and in writing, and respond quickly to inquiries and special projects.
• Coordinate with the National Records Center in Lee’s Summit, MO.

Skills

Operations management

Staff supervision

Problem solving

Leadership

Education

Bachelor's degree / PMP option

Job description

FedWriters, Inc. is seeking an Operations Manager to oversee day-to-day operations at the USCIS Harrisonburg File Storage Facility.

You will lead supervisors and hourly staff across file, mailroom, and warehouse functions, ensuring records are stored, retrieved, shipped, and destroyed accurately and on schedule. The role requires coordinating with USCIS and internal teams, readiness for emergencies, and reporting to management.