Operations Manager — Federal Records & Logistics

FWI (FedWriters, Inc.); Harrisonburg (VA); Presencial; USD 80.000 - 110.000; Tempo integral

Benefícios oferecidos por esta vaga

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Plan

Holiday Pay

Paid Time Off

Resumo da vaga

FWI (FedWriters, Inc.) seeks an Operations Manager to lead day-to-day operations at the USCIS Harrisonburg File Storage Facility in Harrisonburg, VA. You will supervise file, mailroom, and warehouse staff, ensuring timely storage, retrieval, shipping, and destruction of records, with real-time issue resolution.

You will coordinate with national records center leadership, implement SOPs, and maintain high customer satisfaction.

Qualificações

• Bachelor’s degree in program management or related field, or PMP certification.
• At least 3 years of project, operations, site, or production management experience within the last 5 years.
• Demonstrated experience resolving operational issues, monitoring customer satisfaction, developing and implementing operational procedures and policies, and analyzing training needs.
• Six Sigma Green Belt, or ability to earn one within 180 days of contract award.
• U.S. citizenship.
• U.S. residency for at least 3 of the past 5 years.
• Clearance: USCIS Public Trust suitability determination (SF-85P) required before start.

Responsabilidades

• Manage daily production, staffing, and workload across file operations, mailroom, and warehouse functions.
• Resolve operational issues and monitor customer satisfaction.
• Write and implement operational procedures, policies, and SOPs.
• Assess training needs and keep staff trained and cross‑trained.
• Brief USCIS managers orally and in writing, and respond quickly to inquiries and special projects.
• Coordinate with the National Records Center in Lee’s Summit, MO, which oversees the Harrisonburg facility.

Conhecimentos

Staff management

Operations management

Problem solving

Communication

Training and onboarding

Formação

Bachelor's degree in program management, business, public administration, or related field

PMI Project Management Professional (PMP) certification

Six Sigma Green Belt

Ferramentas

MS Office

Descrição da vaga

FWI (FedWriters, Inc.) seeks an Operations Manager to lead day-to-day operations at the USCIS Harrisonburg File Storage Facility in Harrisonburg, VA. You will supervise file, mailroom, and warehouse staff, ensuring timely storage, retrieval, shipping, and destruction of records, with real-time issue resolution.

You will coordinate with national records center leadership, implement SOPs, and maintain high customer satisfaction.