Operations Manager - Government Records & File Storage

Fwi-; Harrisonburg (VA); Presencial; USD 85.000 - 105.000; Tempo integral

Benefícios oferecidos por esta vaga

Health Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Plan

Holiday Pay

Paid Time Off

Resumo da vaga

FWI seeks an Operations Manager to lead day-to-day operations at the USCIS Harrisonburg File Storage Facility, overseeing file, mailroom, and warehouse activities. You will direct supervisors and hourly staff, resolve operational issues in real time, and ensure accurate storage, retrieval, shipping, and destruction of records.

The role is on-site in Harrisonburg, VA, with 7:00 am–5:30 pm ET hours, and requires readiness for 24/7 emergencies and occasional government meetings with 2-hour notice.

Qualificações

• Bachelor's degree or PMP certification.
• At least 3 years of project, operations, site, or production management within the last 5 years.
• Experience resolving operational issues, monitoring customer satisfaction, developing and implementing procedures and policies, and analyzing training needs.
• Six Sigma Green Belt, or ability to earn one within 180 days of contract award.
• U.S. residency for at least 3 of the past 5 years.
• Clearance: USCIS Public Trust suitability determination (SF-85P with fingerprinting) required before start.
• Experience managing warehouse, records storage, or distribution operations.
• Background in mailroom or document processing.
• Experience supervising a large hourly Service Contract Act workforce.

Responsabilidades

• Manage daily production, staffing, and workload across file operations, mailroom, and warehouse functions.
• Resolve operational issues and monitor customer satisfaction.
• Write and implement operational procedures, policies, and SOPs.
• Assess training needs and keep staff trained and cross-trained.
• Brief USCIS managers orally and in writing, and respond quickly to inquiries and special projects.
• Coordinate with the National Records Center in Lee’s Summit, MO.

Conhecimentos

Project management

Operations management

Leadership

Problem solving

Training needs analysis

Stakeholder communication

Team supervision

Formação

Bachelor’s degree or PMP certification

Descrição da vaga

FWI seeks an Operations Manager to lead day-to-day operations at the USCIS Harrisonburg File Storage Facility, overseeing file, mailroom, and warehouse activities. You will direct supervisors and hourly staff, resolve operational issues in real time, and ensure accurate storage, retrieval, shipping, and destruction of records.

The role is on-site in Harrisonburg, VA, with 7:00 am–5:30 pm ET hours, and requires readiness for 24/7 emergencies and occasional government meetings with 2-hour notice.