Emergency Medical Dispatcher — 24/7 Critical Communications

911 Emergency Communications; Keuka Park (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

911 Emergency Communications seeks Emergency Medical Dispatchers in Keuka Park, NY to handle urgent medical calls, confirm locations, and determine priorities using approved protocols.

Responsibilities include dispatching ambulances, providing critical instructions, relaying information to responders, and documenting calls for quality review. Candidates often require a high school diploma and CPR certification, with EMT/paramedic credentials not universally required depending on vacancy.

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; check the vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient’s condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

911 Emergency Communications seeks Emergency Medical Dispatchers in Keuka Park, NY to handle urgent medical calls, confirm locations, and determine priorities using approved protocols.

Responsibilities include dispatching ambulances, providing critical instructions, relaying information to responders, and documenting calls for quality review. Candidates often require a high school diploma and CPR certification, with EMT/paramedic credentials not universally required depending on vacancy.