24/7 Public Safety 911 Dispatcher – Save Lives

911 Emergency Communications; Valparaiso (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Training opportunities

Job summary

911 Emergency Communications seeks capable emergency dispatchers to handle calls and coordinate responders in Elgin, PA. You will gather critical incident details, confirm locations, and relay information to police, fire, and medical units with calm, precise communication.

This role involves extended periods at a workstation, headset use, and multi-system monitoring. A high school diploma or equivalent is commonly required, with testing and training overseen by the agency.

Qualifications

• Typing accurately to document calls and details.
• Active listening to extract critical incident information.
• Clear speech for effective communication with callers and responders.
• Basic computer proficiency to navigate agency software and databases.
• Ability to organize information quickly under pressure for accurate records.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide approved caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization under压力

Education

High school diploma or equivalent

Tools

CAD systems

Job description

911 Emergency Communications seeks capable emergency dispatchers to handle calls and coordinate responders in Elgin, PA. You will gather critical incident details, confirm locations, and relay information to police, fire, and medical units with calm, precise communication.

This role involves extended periods at a workstation, headset use, and multi-system monitoring. A high school diploma or equivalent is commonly required, with testing and training overseen by the agency.