24/7 Emergency Medical Dispatcher — EMS Call Center

Emergency Telecommunicator Services; Elgin (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

Emergency Telecommunicator Services in Elgin, PA is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, collect details, and determine response priorities using approved dispatch protocols.

This role involves console work, headset use, and coordination with responders; overtime, nights, weekends may apply; required certifications include CPR and EMD certification; HS diploma or equivalent required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

Emergency Telecommunicator Services in Elgin, PA is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, collect details, and determine response priorities using approved dispatch protocols.

This role involves console work, headset use, and coordination with responders; overtime, nights, weekends may apply; required certifications include CPR and EMD certification; HS diploma or equivalent required.