24/7 Operations Center Specialist

Leidos; United States; Remote; USD 46,000 - 82,000; Full time

Job summary

Leidos' Strategic National Stockpile (SNS) Operations Center in Atlanta, GA seeks an Operations Center Specialist to support quality control and maintain SNS inventory readiness for 24/7 deployments. This full-time onsite position requires working in a high-volume, mission-critical environment and coordinating with government partners.

Responsibilities include handling call center communications, documenting incidents, and monitoring logs and alerts.

Qualifications

• Experience in 911-like or 24/7 operations center.
• Handle high-volume calls, service requests, incidents.
• Proficient with Microsoft Office applications.
• On-call 24/7 recall within 90 minutes; weekend shifts required.

Responsibilities

• Provide call center and operations support for SNS communications.
• Review and document incoming communications; draft reports.
• Track and log calls, faxes, and emails.
• Monitor email inboxes; notify required personnel.
• Summarize news broadcasts for government personnel.
• Operate OPS applications and alerts per procedures.
• Route communications per escalation protocols.
• Provide information on SNS programs and refer inquiries.

Skills

Experience in 24/7 ops center

High-volume call handling

Customer issue tracking

Microsoft Office proficiency

Education

Bachelor's Degree

High School Diploma

Job description

Leidos' Strategic National Stockpile (SNS) Operations Center in Atlanta, GA seeks an Operations Center Specialist to support quality control and maintain SNS inventory readiness for 24/7 deployments. This full-time onsite position requires working in a high-volume, mission-critical environment and coordinating with government partners.

Responsibilities include handling call center communications, documenting incidents, and monitoring logs and alerts.