Operations Center Specialist

00100 LEIDOS, INC.; Atlanta (GA); Presencial; USD 46 000 - 82 000; Tempo integral

Resumo da oferta

Leidos in Atlanta, GA is seeking an Operations Center Specialist to provide call logging, mail monitoring, and 24/7 operations support for SNS inventory readiness. The role requires shift work, on-call duties, and strict escalation procedures for government approval.

Primary duties include monitoring communications, generating reports, and coordinating with centers and public health officials. Candidates must meet education/experience criteria and be able to lift up to 50 lbs while on-site in a

Qualificações

• Bachelor’s degree or a combination of education and experience as described.
• Experience supporting a 24/7 operations center or mission-critical environment.
• Proficiency with Microsoft Office and ability to manage multiple channels.

Responsabilidades

• Provide call centers and operations support to maintain communications between SNS and stakeholders.
• Review and document incoming communications; prepare reports and emails for Government review.
• Track and log calls, faxes, and emails using established logs and SNS system.
• Monitor designated mailboxes and notify personnel for follow-up actions.
• Provide summaries of public news and media developments to Government personnel.
• Operate OPS application systems and remote devices per procedures and directions.
• Route operational communications according to escalation protocols.
• Inform callers about SNS programs and refer inquiries as required.

Conhecimentos

911 operator experience

High-volume calls

Documentation & escalation

Microsoft Office

On-call 24/7

Weekend shifts

Fast recall (15 min)

Formação académica

Bachelor's degree

High School Diploma

Descrição da oferta de emprego

The Strategic National Stockpile (SNS) at Leidos currently has an opening for an Operations Center Specialist in Atlanta, GA. This is an exciting opportunity to provide quality control support to assist in operating and maintaining the SNS national stockpiled inventory. In this mission, we assist in ensuring the SNS inventory is ready for deployment, providing the ability to respond 24 x 7 in an emergency. The candidate will provide call logging; mailbox monitoring and notifications; public news/media monitoring and summaries; operate center applications/devices per procedures; written or recorded authorization is required prior to initiating any alerts per escalation protocol when authorized by designated Government officials. This position is full-time onsite in Atlanta, Georgia. Remote work is not available. U.S. Citizen or Green Card holder with the ability to obtain and maintain a Public Trust clearance.

Primary Responsibilities

Provide call centers and operations support to assist the Government in maintaining communications between SNS, supported Centers, Institutes and Offices (CIOs), external agencies, health officials, and the public, as well as coordination support with other SNS Operations Center functions (e.g., public response hotline, clinician information line). Review and document incoming communications and prepare draft reports and notification emails for Government review and approval. Track and log incoming calls, faxes, and emails to the OPS CTR REPORT mailbox using established logs and the SNS call log system. Monitor designated electronic mailboxes and notify appropriate Government personnel of items requiring follow-up action. Monitor publicly available news broadcasts and media sources and provide summaries of relevant developments to designated Government personnel. Operate the OPS application systems and remote monitoring devices in accordance with established procedures and Government direction, including initiating alert and notification processes when authorized by designated Government officials. Route operational communications to appropriate Government personnel in accordance with established escalation protocols. Provide information to callers regarding publicly available SNS programs and services and refer inquiries to appropriate Government personnel in accordance with established procedures.

Basic Qualifications

Bachelor’s Degree and 2 years of the below experience required, High School Diploma and 6 years of experience is considered in lieu of degree. Experience similar to 911 operator or switchboard operator supporting a 24/7 operations center or mission-critical environment Experience handling high volume incoming calls, service request, incident reports, or customer inquiries. Experience documenting, tracking, and escalating customer issues, incidents, or service requests. Proficiency using Microsoft Office. Ability to consistently work some weekends on a rotating schedule. Day or night shifts are available. Required to be on-call 24 hour/7 days a week. Must be able to respond to mission alerts within 15 minutes with a recall of 90 minutes to report to designated location. Must carry a cell phone at all times. Ability to lift up to 50 lbs.

Preferred Qualifications

Experience with incident management, emergency response coordination, or operational reporting. Experience preparing incident logs, status reports, operational summaries, and shift handoff documentation with strong presentation skills.

At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Pay Range

Pay Range $45,500.00 - $82,250.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.