Operations Center Specialist

Leidos; United States; Remote; USD 46,000 - 82,000; Full time

Job summary

Leidos' Strategic National Stockpile (SNS) Operations Center in Atlanta, GA seeks an Operations Center Specialist to support quality control and maintain SNS inventory readiness for 24/7 deployments. This full-time onsite position requires working in a high-volume, mission-critical environment and coordinating with government partners.

Responsibilities include handling call center communications, documenting incidents, and monitoring logs and alerts.

Qualifications

• Experience in 911-like or 24/7 operations center.
• Handle high-volume calls, service requests, incidents.
• Proficient with Microsoft Office applications.
• On-call 24/7 recall within 90 minutes; weekend shifts required.

Responsibilities

• Provide call center and operations support for SNS communications.
• Review and document incoming communications; draft reports.
• Track and log calls, faxes, and emails.
• Monitor email inboxes; notify required personnel.
• Summarize news broadcasts for government personnel.
• Operate OPS applications and alerts per procedures.
• Route communications per escalation protocols.
• Provide information on SNS programs and refer inquiries.

Skills

Experience in 24/7 ops center

High-volume call handling

Customer issue tracking

Microsoft Office proficiency

Education

Bachelor's Degree

High School Diploma

Job description

Description

The Strategic National Stockpile (SNS) at Leidos currently has an opening for an Operations Center Specialist in Atlanta, GA.

This is an exciting opportunity to provide quality control support to assist in operating and maintaining the SNS national stockpiled inventory. In this mission, we assist in ensuring the SNS inventory is ready for deployment, providing the ability to respond 24 x 7 in an emergency.

We are seeking candidates who have worked in a 24/7 high-volume/mission-critical environment.

This position is full-time ONSITE in Atlanta, Georgia. Remote work is NOT available.

• U.S. Citizen or Green Card holder with the ability to obtain and maintain a Public Trust clearance.

Primary Responsibilities

• Provide call centers and operations support to assist the Government in maintaining communications between SNS, supported Centers, Institutes and Offices (CIOs), external agencies, health officials, and the public, as well as coordination support with other SNS Operations Center functions (e.g., public response hotline, clinician information line).
• Review and document incoming communications and prepare draft reports and notification emails for Government review and approval.
• Track and log incoming calls, faxes, and emails to the OPS CTR REPORT mailbox using established logs and the SNS call log system.
• Monitor designated electronic mailboxes and notify appropriate Government personnel of items requiring follow‑up action.
• Monitor publicly available news broadcasts and media sources and provide summaries of relevant developments to designated Government personnel.
• Operate the OPS application systems and remote monitoring devices in accordance with established procedures and Government direction, including initiating alert and notification processes when authorized by designated Government officials.
• Route operational communications to appropriate Government personnel in accordance with established escalation protocols.
• Provide information to callers regarding publicly available SNS programs and services and refer inquiries to appropriate Government personnel in accordance with established procedures.

Basic Qualifications

• Bachelor's Degree and 2 years of the below experience required, High School Diploma and 6 years of experience is considered in lieu of degree.
• Experience similar to 911 operator or switchboard operator supporting a 24/7 operations center or mission-critical environment
• Experience handling high volume incoming calls, service request, incident reports, or customer inquiries.
• Experience documenting, tracking, and escalating customer issues, incidents, or service requests.
• Proficiency using Microsoft Office.
• Ability to consistently work some weekends on a rotating schedule. Day or night shifts are available.
• Required to be on-call 24 hour/7 days a week. Must be able to respond to mission alerts within 15 minutes with a recall of 90 minutes to report to designated location. Must carry a cell phone at all times.
• Ability to lift up to 50 lbs.

Preferred Qualifications

• Experience with incident management, emergency response coordination, or operational reporting.
• Experience preparing incident logs, status reports, operational summaries, and shift handoff documentation with strong presentation skills.

Pay Range $45,500.00 - $82,250.00

Budget 65K

phhs

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.