24/7 Onsite Desktop Support Technician

Talantir; New York (NY); Presencial; USD 34 000 - 48 000; Tempo parcial

Resumo da oferta

Talantir is seeking a reliable PC Support Technician to join a 24/7 onsite support team in New York, NY. This role focuses on desktop support, hardware deployment, system administration, and troubleshooting across Windows and Apple environments.

The selected candidate will provide hands-on technical support, maintain computer hardware and software, and ensure a seamless end-user experience across enterprise systems in a fast-paced, mission-critical environment, including overnight shifts.

Qualificações

• High School Diploma or equivalent required.
• 3+ years of Desktop Support / PC Support / IT Support experience.
• Strong proficiency with: Microsoft Windows (7/8/10) Microsoft Office Suite & Outlook Active Directory
• ServiceNow or similar ticketing systems; Experience supporting Apple/macOS environments
• Knowledge of networking fundamentals (TCP/IP, Ethernet, Cisco devices)
• Experience with hardware troubleshooting and PC deployment
• Strong interpersonal and written communication skills
• Ability to work onsite and overnight shift (12 AM – 8 AM)
• Ability to lift and move equipment

Responsabilidades

• Provide 24/7 onsite desktop and technical support in a critical operations environment
• Install, configure, update, and maintain computer hardware and software
• Troubleshoot Windows and Apple operating systems
• Deploy and support desktops, laptops, handheld devices, printers, and peripherals
• Perform Active Directory account management and system administration tasks
• Support Microsoft Office Suite, Outlook/Exchange, and enterprise email systems
• Utilize ServiceNow (or similar ticketing systems) to track and resolve incidents
• Troubleshoot networking issues including TCP/IP connectivity and Ethernet cabling
• Support Cisco networking devices and related infrastructure
• Assist with Oracle client‑based applications
• Coordinate technical projects and system upgrades across departments
• Conduct hardware/software evaluations and technical reviews
• Lift and move IT equipment as required
• Maintain strong communication with end users and internal IT teams

Conhecimentos

Windows OS

Office Suite, Outlook

Active Directory

ServiceNow

Networking (TCP/IP)

Hardware troubleshooting

macOS support

Onsite support

Formação académica

High School Diploma or equivalent

Ferramentas

ServiceNow

Cisco devices

Oracle client software

macOS

Descrição da oferta de emprego

Talantir is seeking a reliable PC Support Technician to join a 24/7 onsite support team in New York, NY. This role focuses on desktop support, hardware deployment, system administration, and troubleshooting across Windows and Apple environments.

The selected candidate will provide hands-on technical support, maintain computer hardware and software, and ensure a seamless end-user experience across enterprise systems in a fast-paced, mission-critical environment, including overnight shifts.