24/7 NOC Technician: Network & Systems Monitoring

Vail Systems; Chicago (IL); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical plans

Life insurance

401(k) match

PTO 35 days

Annual bonus

Maternity/paternity leave

Relocation allowance

Referral bonus

Gym membership

Development stipend

Job summary

Vail Systems seeks a NOC Technician to monitor servers and hardware for a carrier-grade hosting environment. You will troubleshoot errors, communicate with internal teams, and provide resources or resolve issues during a 24/7 NOC.

The role includes 12-hour on-site shifts in Deerfield, with a 3-week rotation and day hours. The ideal candidate has a strong networking background, experience with monitoring tools (Nagios/Observium), Linux familiarity, and a customer-service mindset.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 2+ years in an Information Technology role.
• Experience in a customer-facing role.
• Experience with system monitoring and troubleshooting.
• Familiarity with Linux OS.
• Knowledge of log navigation.
• Experience with monitoring tools such as Nagios.
• Networking knowledge (TCP/IP and OSI).
• Knowledge of computer hardware and remote-in features.
• Familiarity with terminals and terminal commands (e.g., Ping).
• Experience with MS Office suite.
• Certifications (e.g., CompTIA, Network+) preferred.
• Proficiency with Python and Nagios preferred.
• Experience with Juniper network equipment preferred.

Responsibilities

• Continuously monitor applications, platforms, and servers during the shift using Nagios, Alerta, Observium.
• Check network hardware status to maintain connections.
• Identify platform issues from alerts (low resources or full disk).
• Troubleshoot to determine error origin by reproducing issues.
• Determine actions required when issues arise and triage to proper teams.
• Create tickets with detailed issue documentation.
• Resolve issues within the NOC scope (e.g., run commands).
• Create tickets for extended investigations when needed.

Skills

Networking

System monitoring

Troubleshooting

Linux

Nagios

Python

Juniper

Log navigation

Customer service

Education

Bachelor’s degree in CS/IT

Tools

Nagios

Observium

Alerta

Juniper devices

Job description

Vail Systems seeks a NOC Technician to monitor servers and hardware for a carrier-grade hosting environment. You will troubleshoot errors, communicate with internal teams, and provide resources or resolve issues during a 24/7 NOC.

The role includes 12-hour on-site shifts in Deerfield, with a 3-week rotation and day hours. The ideal candidate has a strong networking background, experience with monitoring tools (Nagios/Observium), Linux familiarity, and a customer-service mindset.