24/7 NOC Operator: Incident Response & Tech Growth

Jobicy; United States; Remote; USD 34,000 - 55,000; Full time

Job summary

Getty Images is seeking a NOC Operator to join a 24x7 production-support team. You will triage alerts, diagnose issues, and coordinate with Sales Ops, App Dev, DBAs, and Security to minimize customer impact.

You will learn and apply IT monitoring tools and incident-management processes while contributing to projects that improve team responsiveness and system reliability. This role emphasizes proactive problem-solving and clear communication.

Qualifications

• Associate’s degree, technical certification, or coursework in information technology, computer science, cybersecurity, or related field.
• Foundational understanding of computer systems, networking, and IT infrastructure concepts.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Excellent written and verbal communication skills.
• Ability to learn new technologies, follow established processes, and thrive in a fast-paced operational environment.

Responsibilities

• Respond quickly to new alerts; triage, resolve, or escalate as needed.
• Collaborate with Sales Ops, App Dev, DBAs, Security, Facilities, and Service Desk teams.
• Assist with core system patching and incident management.
• Craft clear incident notifications detailing scope and impact.

Skills

Analytical skills

Troubleshooting

Problem solving

Communication skills

Learning agility

IT fundamentals

Education

Associate’s degree or related IT coursework

Tools

Splunk

CrowdStrike

AWS

SQL Server

Job description

Getty Images is seeking a NOC Operator to join a 24x7 production-support team. You will triage alerts, diagnose issues, and coordinate with Sales Ops, App Dev, DBAs, and Security to minimize customer impact.

You will learn and apply IT monitoring tools and incident-management processes while contributing to projects that improve team responsiveness and system reliability. This role emphasizes proactive problem-solving and clear communication.