24/7 NOC Ops & Incident Response Analyst

Goosehead-Insurance; Westlake (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Goosehead Insurance in Westlake, OH is seeking a NOC Analyst to monitor the health and availability of production systems. You will validate alerts, perform initial triage, and engage Incident Management and other technology teams when issues arise.

The role emphasizes meticulous log review, KPI dashboards, and runbooks, with a focus on swift detection, clear communication, and documentation during fast-moving production events.

Qualifications

• Experience in a NOC/IT Operations role.
• Ability to review logs, dashboards, and telemetry for triage.
• Strong written and verbal communication during incidents.

Responsibilities

• Monitor the health, availability, and performance of production systems.
• Validate alerts and distinguish actionable issues from noise.
• Perform initial triage using logs, metrics, traces, and runbooks.
• Escalate according to severity and escalation procedures.
• Engage Incident Management and appropriate tech teams during incidents.
• Create and maintain records of alerts, events, and actions taken.

Skills

NOC operations

Monitoring & observability

Incident management comms

Log analysis

Troubleshooting

Documentation

Shift work

Education

Associate or bachelor’s degree in IT/CS or related field

Tools

New Relic

Datadog

Splunk

Azure Monitor

Application Insights

PagerDuty

ServiceNow

Job description

Goosehead Insurance in Westlake, OH is seeking a NOC Analyst to monitor the health and availability of production systems. You will validate alerts, perform initial triage, and engage Incident Management and other technology teams when issues arise.

The role emphasizes meticulous log review, KPI dashboards, and runbooks, with a focus on swift detection, clear communication, and documentation during fast-moving production events.