24/7 NOC Operator — AI Data Center Ops

Lightning AI; Fort Worth, Lisle, Quincy (TX, IL, WA); Presencial; USD 75 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive Health Coverage

Meaningful Equity

401(k) matching

Unlimited PTO

Hybrid work model

Office meals

Resumo da oferta

Lightning AI is seeking a Network Operations Center (NOC) Operator to join our onsite data centers in Fort Worth, TX and nearby facilities. In this entry-level role you will monitor, triage, and escalate alerts across compute, network, and hardware systems, following runbooks to validate issues and coordinate resolution.

You will gain exposure to large-scale AI infrastructure, participate in incident response, and grow toward roles such as Network Operations Engineer or SRE as you develop

Qualificações

• Basic familiarity with computers, Linux systems, or IT environments (academic or personal experience acceptable).
• Ability to follow structured procedures and runbooks with attention to detail.
• Strong communication skills and ability to clearly document issues.
• Ability to prioritize tasks and respond quickly in a 24/7 environment.
• Willingness to learn and grow in a technical operations role.

Responsabilidades

• Monitor data center systems using dashboards and alerting tools.
• Acknowledge and triage alerts across compute, network, and hardware systems.
• Identify and filter out false positives using predefined guidelines.
• Follow structured runbooks to perform initial validation steps (e.g., running diagnostic scripts).
• Escalate issues to appropriate teams based on clear criteria.
• Notify relevant stakeholders during active incidents.
• Create, update, and manage tickets with accurate information.
• Attach logs and observations to support resolution.
• Track incidents to ensure proper handoff and ownership.
• Identify recurring alerts or patterns and report for improve monitoring.
• Maintain awareness of ongoing incidents during your shift.

Conhecimentos

Basic IT familiarity

Linux familiarity

Communication skills

Attention to detail

Fast-paced environment

Willingness to learn

Ferramentas

Grafana

Datadog

Descrição da oferta de emprego

Lightning AI is seeking a Network Operations Center (NOC) Operator to join our onsite data centers in Fort Worth, TX and nearby facilities. In this entry-level role you will monitor, triage, and escalate alerts across compute, network, and hardware systems, following runbooks to validate issues and coordinate resolution.

You will gain exposure to large-scale AI infrastructure, participate in incident response, and grow toward roles such as Network Operations Engineer or SRE as you develop