24/7 NOC Lead — Real-Time Incident Response & Ops

Systems Engineering Solutions Corporation; Orlando (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Systems Engineering Solutions Corporation in Orlando, FL is seeking an experienced NOC/WNOC Lead to coordinate scheduling, escalation, and reporting for COTHEN and LMR support. You will act as the main point of contact for government and customers, oversee training for new staff, and maintain documentation for daily, weekly, and monthly ticketing reports.

The role requires overseeing real-time monitoring, incident response, and coordination with field and network engineers to resolve incidents

Responsibilities

• Oversee real-time monitoring, incident response, and escalation coordination.
• Coordinate scheduling, reporting, and liaison with field and network engineers.

Job description

Systems Engineering Solutions Corporation in Orlando, FL is seeking an experienced NOC/WNOC Lead to coordinate scheduling, escalation, and reporting for COTHEN and LMR support. You will act as the main point of contact for government and customers, oversee training for new staff, and maintain documentation for daily, weekly, and monthly ticketing reports.

The role requires overseeing real-time monitoring, incident response, and coordination with field and network engineers to resolve incidents