Wireless NOC Lead - 24/7 Incident Response & Network Health

Ses Corporation; Orlando (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

SES Corporation seeks an experienced NOC Operations Lead to coordinate scheduling, guide a wireless NOC team, and serve as the primary point of contact for stakeholders. You will ensure continuous coverage, develop SOPs, and drive incident response and performance reporting.

The role requires 5+ years in Tier 1 support, a technical bachelor's degree, and ITIL v3/CCNA familiarity. You will interface with engineers, vendors, and customers to maintain network stability.

Qualifications

• 5+ years in Tier 1 support and NOC operations.
• Technical bachelor's degree is required.
• Familiarity with ITIL v3 and CCNA.

Responsibilities

• Coordinate scheduling and shift coverage across the NOC.
• Guide a wireless NOC team and act as primary POC for stakeholders.
• Develop SOPs and drive incident response and performance reporting.
• Interface with engineers, vendors, and customers to maintain network stability.

Skills

NOC operations

Tier 1 support

ITIL v3 familiarity

CCNA familiarity

Stakeholder communication

Education

Technical bachelor's degree

Tools

None

Job description

SES Corporation seeks an experienced NOC Operations Lead to coordinate scheduling, guide a wireless NOC team, and serve as the primary point of contact for stakeholders. You will ensure continuous coverage, develop SOPs, and drive incident response and performance reporting.

The role requires 5+ years in Tier 1 support, a technical bachelor's degree, and ITIL v3/CCNA familiarity. You will interface with engineers, vendors, and customers to maintain network stability.