24/7 NOC Lead: Incident & Operations Champion

Powder River Industries LLC.; Washington (District of Columbia); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical benefits

401k plan

Vision coverage

Dental coverage

Job summary

Powder River Industries LLC in Washington, DC is seeking a seasoned NOC Lead to oversee 24x7 operations, ensuring availability, performance, and incident response across enterprise IT services.

You will lead a team of NOC analysts, coordinate with vendors, drive improvements, manage SLAs, and mentor staff to deliver reliable service and operational excellence in a federal contractor environment. This role requires strong leadership and communication skills.

Qualifications

• 5+ years in NOC/OPS leadership or equivalent.

Responsibilities

• Oversee health, availability, and performance of networks, systems, apps, and infrastructure.

Skills

NOC leadership

Incident management

Team leadership

SLA management

Operational excellence

Cloud platforms

Tools

SolarWinds

PRTG

Nagios

LogicMonitor

Dynatrace

Splunk

ServiceNow

Job description

Powder River Industries LLC in Washington, DC is seeking a seasoned NOC Lead to oversee 24x7 operations, ensuring availability, performance, and incident response across enterprise IT services.

You will lead a team of NOC analysts, coordinate with vendors, drive improvements, manage SLAs, and mentor staff to deliver reliable service and operational excellence in a federal contractor environment. This role requires strong leadership and communication skills.