NOC Lead: 24/7 IT Ops & Incident Response
Powder River Industries
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Benefits offered by this job
Job summary
Powder River Industries is seeking a mission-driven NOC Lead in Washington, DC, to ensure the operational integrity of IT services. This role involves overseeing performance, managing incidents, and leading a team for continuous improvement.
The ideal candidate has expertise in enterprise networking and familiarity with cloud platforms. Benefits include medical, dental, vision, and 401k packages as part of a federal contractor's commitment to fair employment practices.
Qualifications
- Strong understanding of enterprise network technologies.
- Experience with Windows and Linux server environments.
- Familiarity with cloud platforms preferred.
- Proficiency with monitoring and management tools.
- Knowledge of ITSM processes.
Responsibilities
- Monitor health, availability, and performance of IT services.
- Lead major incident response and service restoration.
- Supervise and develop NOC analysts and engineers.
- Serve as the primary operational contact for customers.
- Enhance operational procedures and continuous improvement.
Skills
Job description
Powder River Industries is seeking a mission-driven NOC Lead in Washington, DC, to ensure the operational integrity of IT services. This role involves overseeing performance, managing incidents, and leading a team for continuous improvement.
The ideal candidate has expertise in enterprise networking and familiarity with cloud platforms. Benefits include medical, dental, vision, and 401k packages as part of a federal contractor's commitment to fair employment practices.
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