NOC Lead: 24/7 IT Ops & Incident Response

Powder River Industries; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k benefits

Job summary

Powder River Industries is seeking a mission-driven NOC Lead in Washington, DC, to ensure the operational integrity of IT services. This role involves overseeing performance, managing incidents, and leading a team for continuous improvement.

The ideal candidate has expertise in enterprise networking and familiarity with cloud platforms. Benefits include medical, dental, vision, and 401k packages as part of a federal contractor's commitment to fair employment practices.

Qualifications

• Strong understanding of enterprise network technologies.
• Experience with Windows and Linux server environments.
• Familiarity with cloud platforms preferred.
• Proficiency with monitoring and management tools.
• Knowledge of ITSM processes.

Responsibilities

• Monitor health, availability, and performance of IT services.
• Lead major incident response and service restoration.
• Supervise and develop NOC analysts and engineers.
• Serve as the primary operational contact for customers.
• Enhance operational procedures and continuous improvement.

Skills

Enterprise network technologies (TCP/IP, DNS, DHCP)

Windows server environment

Linux server environment

Cloud platforms (AWS, Azure, Google Cloud)

Monitoring and management tools (SolarWinds, PRTG, etc.)

ITSM processes (Incident, Problem, Change Management)

Job description

Powder River Industries is seeking a mission-driven NOC Lead in Washington, DC, to ensure the operational integrity of IT services. This role involves overseeing performance, managing incidents, and leading a team for continuous improvement.

The ideal candidate has expertise in enterprise networking and familiarity with cloud platforms. Benefits include medical, dental, vision, and 401k packages as part of a federal contractor's commitment to fair employment practices.